NEC’s Facial Recognition System Elevates Customer Experience at OCBC Bank

NEC’s Facial Recognition System Elevates Customer Experience at OCBC Bank Delivering a personalized welcome with NeoFace facial recognition solution TOKYO, Feb 14, 2018 – (JCN Newswire) – NEC Asia Pacific and NEC Corporation today announced the successful testing and roll-out of a…

Artificial Intelligence is Fueling the Customer Experience Strategies of the World’s Top Brands Today

Artificial Intelligence is Fueling the Customer Experience Strategies of the World’s Top Brands Today According to a new MIT Technology Review report, sponsored by Genesys, iconic companies are nearly three times as likely to adopt new technologies for customer experience excellence Singapore — Oct. 16,…

Cloudera Enables Globe Telecom to Manage Mobile Data Growth and Boost Customer Experience with Machine Learning

Cloudera Enables Globe Telecom to Manage Mobile Data Growth and Boost Customer Experience with Machine Learning Leading telecommunications service provider achieves 360-degree customer view; improves real-time marketing campaigns to 60 million customers SINGAPORE, September 12, 2017 – Cloudera, Inc. (NYSE: CLDR), the modern platform…

Qualtrics’ New Asia Pacific Study Reveals Top 10 Customer Experience Trends That Will Dominate the Region

Qualtrics’ New Asia Pacific Study Reveals Top 10 Customer Experience Trends That Will Dominate the Region Study offers key insights into the region that will help brands elevate their Customer Experience management Singapore – August 2, 2017 – Qualtrics, the…

Neural Coding Your Business: How Analytics Can Guide You to Sell Better

Neural Coding Your Business: How Analytics Can Guide You to Sell Better Alan Ho, Director of Marketing for Asia Pacific and Japan at TIBCO Software Forrester noted in its 2016 report that as customers grow increasingly empowered by new technologies and have…

Qualtrics Launches Innovative Customer Experience Enhancements

Qualtrics Launches Innovative Customer Experience Enhancements New Methodology and Diagnostic Assessment Helps Companies Create World-Class CX Programs SINGAPORE—June 23, 2017— Qualtrics, the leader in experience management software, today announced enhancements to its award-winning customer experience (CX) management platform, Qualtrics Customer Experience. The…

Oracle Empowers Customer Experience Professionals with New Artificial Intelligence Apps

 Oracle Empowers Customer Experience Professionals with New Artificial Intelligence Apps Innovative commerce, marketing, sales and service apps enable smarter customer experiences that drive tangible and predictable business results Modern Customer Experience 2017, Las Vegas – April 26, 2017 – Oracle today…

MSIG Insurance focuses on Digital Customer Experience in its transformation into a digital insurer

MSIG Insurance focuses on Digital Customer Experience in its transformation into a digital insurer Innovative mobile app – MSIG SpeeDi – for customers to report motor claims and receive assistance within 60 seconds THAILAND, 28 April 2017 – Continuing its digital…

Bank Mandiri embarks on Big Data Journey with Cloudera to Deliver Unparalleled Customer Experience

Bank Mandiri embarks on Big Data Journey with Cloudera to Deliver Unparalleled Customer Experience Indonesia’s largest financial institution[1] relies on Cloudera Enterprise to unlock new data management capabilities SINGAPORE, 18 April, 2017 – Cloudera, the provider of the modern platform for machine learning and advanced analytics,…

Three trends to watch in 2017: B2B2X, Video Service Providers & Customer Experiences

2016 was a big year for communication service providers and the pressure to introduce new digital services to consumers on-the-go reached an all-time high. In Singapore, the telecommunications scene is set to see a drastic transformation with the entry of…

Customer Experience: The Key to Digital Success

Customer Experience: The Key to Digital Success By Jayajyoti Sengupta, APAC Head, Cognizant, and Swami Nathan C, Director, QE&A Technology Centre of Excellence, Cognizant Thriving in today’s fast-moving digital age is about building businesses around the needs of customers. Staying…

Users Rank Qlik Sense Top in Customer and Product Satisfaction, Project Success, and Business Value Among Large International BI Vendors in its Debut in BARC’s BI Survey 16

Users Rank Qlik Sense Top in Customer and Product Satisfaction, Project Success, and Business Value Among Large International BI Vendors in its Debut in BARC’s BI Survey 16 Takes honors in ‘query performance’, ‘performance’, and ‘customer experience’ categories Singapore – October…

Globe Enhances Customer Experience by Giving Customers a Real Voice with NICE Solution

Globe Enhances Customer Experience by Giving Customers a Real Voice with NICE Solution Adopting NICE Total Voice of the Customer, Globe anchors its customer experience decisions in real-world data, collected and analyzed when it counts SINGAPORE, September 8, 2016 – NICE (Nasdaq:…

New Release Provides Businesses with the Tools and Agility Needed to Advance Their Omnichannel Commerce Strategy

New Release Provides Businesses with the Tools and Agility Needed to Advance Their Omnichannel Commerce Strategy Next Generation of SAP® Hybris® Commerce Arms Organizations to Drive Contextual Shopping Experiences Hong Kong — July 26, 2016 — SAP SE (NYSE: SAP) announced a…

G2A Wins UK Financial Services Award 2016 in London: ‘Innovation in Customer Experience’

RZESZÓW, Poland, LONDON and HONG KONG, July 25, 2016 /PRNewswire/ — G2A.COM was judged a winner in London, UK, recently, after presenting at the Financial Services Awards 2016 in the category ‘Innovation in Customer Experience’. This great news was announced by…

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