MSIG Insurance focuses on Digital Customer Experience in its transformation into a digital insurer

MSIG Insurance focuses on Digital
Customer Experience in its transformation into a digital insurer

Innovative
mobile app – MSIG SpeeDi – for customers to report motor claims and receive
assistance within 60 seconds

THAILAND, 28 April 2017 – Continuing its digital
transformation, MSIG Insurance today launched MSIG SpeeDi, an innovative mobile
app for motor claims, in Thailand, as part of the company’s commitment to
provide an enhanced and seamless digital experience for the connected customers
of today.

MSIG SpeeDi provides a suite of
functions and services, at the touch of a button, allowing customers involved
with motor accidents to report and receive assistance within 60 seconds, have a
motor surveyor on-site within 30 minutes and easy access to contact
information of contracted garages, hospitals and dealers nationwide.

Through its consumer insights, MSIG
Insurance found that motorists commonly feel at a loss when an accident happens
and such experiences could be daunting for many. MSIG Insurance serves to
eradicate their worries and be with them every step of the way, should
customers get involved in motor accidents, with the launch of MSIG SpeeDi.

“Service excellence and customer
satisfaction have always been at the core of the company. This vision has also
been driving MSIG’s digital journey for the past five years. We are constantly
innovating to meet customers’ needs in today’s digital world and are excited to
launch the MSIG SpeeDi app that serves to take away the worries of motor
accidents or claims. This is just the start of a series of exciting innovations
that customers can look forward to,” said Alan Wilson, Regional CEO, MSIG Asia.

Functions and services of MSIG SpeeDi

1.    
Dedicated
assistance within 60 seconds: Instead of
having the customer call through to the hotline with the chance of being put on
hold, MSIG SpeeDi has a unique function where motor claims can be reported with
just the push of a button. A dedicated MSIG staff will call the customer back
within 60 seconds to provide assistance while help is on the way.

2.    
Arrival of
motor surveyor on scene within 30 minutes: Once a customer contacts the 24-hour motor claims hotline, MSIG will
locate the customer’s exact location via GPS coordinates. An MSIG Motor
Surveyor will then be dispatched to arrive on scene within 30 minutes within
Bangkok Metropolitan. MSIG SpeeDi, which is integrated with MSIG’s in-house
Motor Surveyor System, will also enable customers to track the surveyor’s
location via GPS.

3.    
In-house
surveyors: MSIG understands the importance of
speed and efficiency, especially during times of motor accidents. Therefore, it
has engaged its own fleet of motor surveyors, who are trained in-house, to be
dispatched during times of need. In contrast to surveyors who are outsourced,
MSIG Motor Surveyors are able to arrive on scene quicker and provide
comprehensive service.

4.    
Wide network
of contracted partners nationwide: MSIG
SpeeDi serves as a one-stop app for customers to get all the necessary help
that they need, including a list of contracted garages, hospitals and dealers
nationwide for better convenience. A built-in navigation system also helps
customers to find the fastest route to selected partners.

Apart from the above benefits related to
motor claims, customers can also look forward to added convenience with the MSIG
SpeeDi app such as in searching for insurance information, claims history or
even to renew a policy.