MoneySwap Switches to Rackspace to Power Global Expansion

Hong Kong – December 17, 2015 – Rackspace® (NYSE: RAX), the #1 managed cloud company, today announced that MoneySwap®, a pioneering fintech company that enables cross-border payments with China UnionPay®, has chosen Rackspace Managed Cloud to power its expansion and help improve its response time to China’s 800 million UnionPay customers.

MoneySwap, which is headquartered in Hong Kong with offices in the Philippines and the UK, is expanding fast and needed a cloud hosting partner with a results-driven, can-do approach. Due to the real-time nature of their business – MoneySwap provides merchants access to its payment gateways and accepts payments from UnionPay cardholders – the company could not afford any IT downtime. This is where the importance of exceptional customer service, branded as Fanatical Support®, comes into play.

“Rackspace offers us peace of mind and an easy way to run IT. Day or night, we can tap Rackspace experts and specialists when needed. We let Rackspace focus on our infrastructure and our team can focus on the core business and serving our customers,” said Gil Prudente, the company’s Chief Information Officer, responsible for the group’s IT infrastructure and information technology development.

MoneySwap chose Rackspace Managed Cloud with its customizable dedicated server solutions, an IT solution that offers industry-leading service level agreements with 24x7x365 support for mission critical requirements and bandwidth flexibility. Backed by Fanatical Support®, Rackspace mixed and matched its products to provide MoneySwap with the optimal computing solution for its needs and budget.

“We chose Rackspace because they gave us a well-designed and cost-effective solution that met our needs. Their technical expertise was obvious, and they did not push for the most expensive solution but rather the one that suited us best,” said Mr Prudente.

One of the first tests Rackspace faced was moving MoneySwap’s servers from Europe to Asia so the company could improve its response time to its users. A migration of this magnitude can be nerve-wracking but the move to Rackspace’s data center in Hong Kong went smoothly and without any noticeable downtime. Gil Prudente said: “The migration of our P2P platform from Europe to Asia went without a hitch. And, with Rackspace, we don’t have to worry about the day-to-day maintenance of the servers and network equipment.

Rackspace has helped MoneySwap tap the power of cloud computing without the challenge and expense of managing complex IT infrastructure and application platforms. Prudente believes that MoneySwap benefits hugely from being able to draw upon specialized Rackspace expertise. “Knowing that Rackspace is our service provider day-in and day-out allows us to focus on our core operations and deliver the most value to our customers.”

Forward Looking Statement

This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of Rackspace Hosting could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including any statements concerning expected development, performance or operational results related to any particular customer or customers of our customers associated with our hosting solutions; any other statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include issues relating to the performance of a customer’s configuration caused by forces outside of the control of Rackspace; changes in the economy, technological and competitive factors, regulatory factors, and other risks that are described in Rackspace Hosting’s Form 10-Q for the quarter ended September 30, 2015, filed with the SEC on November 9, 2015. Except as required by law, Rackspace Hosting assumes no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future.