Avaya Advances the Digital Transformation Imperative with New Customer Engagement Cloud Solutions

Avaya Advances the Digital Transformation Imperative with New Customer Engagement Cloud Solutions Company sees growing global adoption of Avaya Oceana as enterprise customers seek to manage and deliver exceptional personalized customer experiences SINGAPORE, June 28, 2017 – Avaya today unveiled Avaya…

Salesforce Positioned in the Leaders Quadrant of the Magic Quadrant for CRM Customer Engagement Center 2017 for Ninth Consecutive Year

Salesforce Positioned in the Leaders Quadrant of the Magic Quadrant for CRM Customer Engagement Center 2017 for Ninth Consecutive Year Evaluations based on completeness of vision and ability to execute SINGAPORE—JUNE 20, 2017—Salesforce [NYSE: CRM], the world’s fastest growing top…

SAP Extends Customer Engagement Portfolio with New Microservices-Based Revenue Cloud Solution

SAP Extends Customer Engagement Portfolio with New Microservices-Based Revenue Cloud Solution WALLDORF, Germany — March 8, 2017 — SAP SE (NYSE: SAP) today announced the extension of its customer engagement and commerce cloud suite with the availability of the SAP® Hybris® Revenue Cloud solution. This…

Nexmo Powers KLM Royal Dutch Airlines Customer Engagement on WeChat

Nexmo Powers KLM Royal Dutch Airlines Customer Engagement on WeChat Nexmo API Seamlessly Connects KLM Royal Dutch Airlines Customer Service to Consumers on WeChat via Salesforce Service Cloud SINGAPORE, October 28, 2015 – Nexmo, the leading cloud communications platform company, today announced…

hybris and Portaltech Reply to Build Specialised Omni-Channel Customer Engagement and Commerce Solution for Airline Industry

hybris and Portaltech Reply to Build Specialised Omni-Channel Customer Engagement and Commerce Solution for Airline Industry ‘Airline Accelerator’ reduces risk and cost associated with building large scale customer engagement and commerce strategies in the airline industry HONG KONG – hybris software,…