SINGAPORE—JUNE
20, 2017—Salesforce [NYSE: CRM], the world’s
fastest growing top five enterprise software company and the #1 CRM provider
globally, today announced that for the ninth consecutive year, Gartner, Inc.
has positioned Salesforce as a Leader in its May 2017 Magic Quadrant for CRM Customer Engagement Center
(CEC). Placement was given to Salesforce for Service Cloud, which
empowers companies to deliver intelligent, personalized and seamless customer
experiences across every channel.

“We believe Salesforce’s nearly decade-long
run as a leader is validation of our incredible customer success and continued
innovation in the customer service market,” said Adam Blitzer, EVP & GM,
Salesforce Sales and Service Clouds. “With new Einstein AI-powered features,
Service Cloud arms teams with the insights and tools they need to build deeper,
more meaningful relationships and, ultimately, create customers for life.”

According to
Gartner, “this Magic Quadrant examines the global market for customer service
and support applications designed to enable customer service and support agents
to engage customers through their preferred communication channel. It covers a
wide range of customer service applications for organizations with customer
engagement centers (CECs) ranging from the very small (fewer than 20 agents),
to the averagely sized (50 agents) and the very large, distributed centers
(over 10,000 agents).”

Powered by Salesforce Einstein AI, Service
Cloud is the world’s #1 intelligent customer service platform. With Service
Cloud, every service employee—whether in the call center, out in the field or
on a video chat—has access to the insights needed to resolve any service issue
quickly and efficiently, on any channel. Service Cloud Einstein, along with
Salesforce’s leading solutions for sales, marketing, commerce, app development
and more, empowers companies to deliver a consistent and personalized brand
experience with every customer interaction.

Gartner
does not endorse any vendor, product or service depicted in its research publications,
and does not advise technology users to select only those vendors with the
highest ratings or other designation. Gartner research publications consist of
the opinions of Gartner’s research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, expressed or implied,
with respect to this research, including any warranties of merchantability or
fitness for a particular purpose.

Salesforce,
the world’s fastest growing top five enterprise software company and the #1 CRM
provider globally, empowers companies to connect with their customers in a
whole new way. For more information about Salesforce (NYSE: CRM), visit:
http://www.salesforce.com.

Any
unreleased services or features referenced in this or other press releases or
public statements are not currently available and may not be delivered on time
or at all. Customers who purchase Salesforce applications should make their
purchase decisions based upon features that are currently available. Salesforce
has headquarters in San Francisco, with offices in Europe and Asia, and trades
on the New York Stock Exchange under the ticker symbol “CRM.” For more information
please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.

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2017 salesforce.com. All rights reserved.