SAP Introduces New SAP Hybris Tools to Help
Banks and Insurers Provide Customers Faster and Simpler Digital Services
Banks and Insurers Provide Customers Faster and Simpler Digital Services
Singapore — September
25, 2017 — SAP SE (NYSE: SAP) today announced a new
release of the financial services accelerator for the SAP® Hybris® Commerce
solution, enabling banks and insurance companies to offer customers a faster
and easier experience opening checking accounts, applying for loans, obtaining
insurance policies and many other services either in person, online or on
mobile devices.
25, 2017 — SAP SE (NYSE: SAP) today announced a new
release of the financial services accelerator for the SAP® Hybris® Commerce
solution, enabling banks and insurance companies to offer customers a faster
and easier experience opening checking accounts, applying for loans, obtaining
insurance policies and many other services either in person, online or on
mobile devices.
“Digitalization has turned financial services
on its head,” said Matthias Goehler, SAP Hybris* senior vice president and head
of Industries. “The industry has changed from one of personal relationships and
advice to customers shopping online for the lowest cost option. To engage these
price-conscious consumers, banks and insurers need to connect with them in a
more meaningful way and on their own terms. The enhancements to the financial
services accelerator provide organizations with the latest tools to deliver a
great customer experience from which they can build customer trust and loyalty
as they expand the relationship by bundling and cross-selling products.”
on its head,” said Matthias Goehler, SAP Hybris* senior vice president and head
of Industries. “The industry has changed from one of personal relationships and
advice to customers shopping online for the lowest cost option. To engage these
price-conscious consumers, banks and insurers need to connect with them in a
more meaningful way and on their own terms. The enhancements to the financial
services accelerator provide organizations with the latest tools to deliver a
great customer experience from which they can build customer trust and loyalty
as they expand the relationship by bundling and cross-selling products.”
Customers such as ATB Financial, Kaspi Bank
and MyDeposits rely on SAP Hybris solutions for the financial industry.
and MyDeposits rely on SAP Hybris solutions for the financial industry.
SAP partnered with msg global solutions ag, a
financial service product and solutions integrator, and NETCONOMY, an
e-commerce specialist, to deliver the enhanced solution through msgNETCONOMY, a
joint venture dedicated to implementing SAP Hybris solutions. With a highly
extendable and adaptable data model, consumer-facing processes can be
streamlined, improving the customer experience and increasing return on
investment.
financial service product and solutions integrator, and NETCONOMY, an
e-commerce specialist, to deliver the enhanced solution through msgNETCONOMY, a
joint venture dedicated to implementing SAP Hybris solutions. With a highly
extendable and adaptable data model, consumer-facing processes can be
streamlined, improving the customer experience and increasing return on
investment.
“The financial services accelerator prepares
these institutions with the tools and information to provide an intuitive
retail-like experience that consumers have come to expect,” msg global
solutions CEO Peter Umscheid said. “Specifically, the self-service and
collaborative features provide consumers with responses to their questions in
the moment it matters most.”
these institutions with the tools and information to provide an intuitive
retail-like experience that consumers have come to expect,” msg global
solutions CEO Peter Umscheid said. “Specifically, the self-service and
collaborative features provide consumers with responses to their questions in
the moment it matters most.”
The new release also includes preconfigured
storefronts that offer real-time personalization based on customer preferences
and history to enable a compelling experience. In addition to streamlining
processes for financial institutions, the accelerator offers best-of-breed
capabilities from SAP Hybris Commerce, including unification of data from
disparate systems and easy integration with SAP or third-party platforms to get
customers up and running quickly.
storefronts that offer real-time personalization based on customer preferences
and history to enable a compelling experience. In addition to streamlining
processes for financial institutions, the accelerator offers best-of-breed
capabilities from SAP Hybris Commerce, including unification of data from
disparate systems and easy integration with SAP or third-party platforms to get
customers up and running quickly.
“The quick pace of innovation means that banks
and insurers need to have more than an online presence or mobile app to catch
the attention of shoppers,” NETCONOMY CEO Martin Barzauner said.
and insurers need to have more than an online presence or mobile app to catch
the attention of shoppers,” NETCONOMY CEO Martin Barzauner said.
The new version of the financial services
accelerator contains the following enhancements:
accelerator contains the following enhancements:
· Co-browsing capabilities allow bankers and
insurers to see the same information as their customers and assist them as they
complete online transactions (similar to in-person interactions), which reduces
application abandonment and increases customer satisfaction.
insurers to see the same information as their customers and assist them as they
complete online transactions (similar to in-person interactions), which reduces
application abandonment and increases customer satisfaction.
· Side-by-side product comparison allows
customers to easily compare products and services.
customers to easily compare products and services.
· Template forms for product applications allow
bankers and insurers to quickly react to regulatory, product or other changes
and provide their customers access to the most current application when
applying for insurance and banking products.
bankers and insurers to quickly react to regulatory, product or other changes
and provide their customers access to the most current application when
applying for insurance and banking products.
For more information
on SAP Hybris solutions, visit the News Center or follow on Twitter at
@saphybris.
on SAP Hybris solutions, visit the News Center or follow on Twitter at
@saphybris.
*SAP Hybris is a brand
name launched in January 2016 to represent the SAP solutions for customer
engagement and commerce as well as the offerings, employees, and business of
acquired company hybris AG, which continues to be our legal entity until
integration with SAP is complete.
name launched in January 2016 to represent the SAP solutions for customer
engagement and commerce as well as the offerings, employees, and business of
acquired company hybris AG, which continues to be our legal entity until
integration with SAP is complete.
About SAP Hybris Solutions
SAP
Hybris solutions provide omnichannel customer engagement and commerce software
that allows organizations to build up a contextual understanding of their
customers in real time, deliver a more impactful, relevant customer experience,
and sell more goods, services and digital content across every touch point,
channel and device. Through customer data management, context driven marketing
tools and unified commerce processes, SAP Hybris solutions have helped some of
the world’s leading organizations to attract, retain and grow a profitable
customer base. SAP Hybris software
forcustomer
engagement and commerce provides organizations with the foundation, framework
and business tools to create a holistic customer view across channels, simplify
customer engagement and solve complex business problems. For more information,
visit www.hybris.com.
Hybris solutions provide omnichannel customer engagement and commerce software
that allows organizations to build up a contextual understanding of their
customers in real time, deliver a more impactful, relevant customer experience,
and sell more goods, services and digital content across every touch point,
channel and device. Through customer data management, context driven marketing
tools and unified commerce processes, SAP Hybris solutions have helped some of
the world’s leading organizations to attract, retain and grow a profitable
customer base. SAP Hybris software
forcustomer
engagement and commerce provides organizations with the foundation, framework
and business tools to create a holistic customer view across channels, simplify
customer engagement and solve complex business problems. For more information,
visit www.hybris.com.
About SAP
As market leader in enterprise application software, SAP (NYSE:
SAP) helps companies of all sizes and industries run better. From back office
to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers
people and organizations to work together more efficiently and use business
insight more effectively to stay ahead of the competition. SAP applications and
services enable more than 355,000 business and public sector customers to
operate profitably, adapt continuously, and grow sustainably. For more information, visit www.sap.com.
SAP) helps companies of all sizes and industries run better. From back office
to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers
people and organizations to work together more efficiently and use business
insight more effectively to stay ahead of the competition. SAP applications and
services enable more than 355,000 business and public sector customers to
operate profitably, adapt continuously, and grow sustainably. For more information, visit www.sap.com.
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relate to SAP are intended to identify such forward-looking statements. SAP
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discussed more fully in SAP’s filings with the U.S. Securities and Exchange
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