Results show only two percent of APAC
companies are considered truly “intelligent” enterprises that leverage ties
between physical and digital worlds for better visibility and actionable
insights
companies are considered truly “intelligent” enterprises that leverage ties
between physical and digital worlds for better visibility and actionable
insights
SINGAPORE – December 5, 2017 – Zebra Technologies Corporation (NASDAQ:
ZBRA), the market leader in rugged mobile computers, barcode scanners and
barcode printers enhanced with software and services to enable real-time
enterprise visibility, today revealed the results of its inaugural “Intelligent
Enterprise Index”. This global survey analyzes where companies are on the
journey to becoming an Intelligent Enterprise; how they are connecting the
physical and digital worlds to improve visibility, efficiencies and growth.
Globally,
48 percent are on the path to becoming intelligent enterprises, scoring between
50-75 points on the overall index. Only five percent exceeded 75 points on the
index. In comparison, Asia Pacific respondents scored above the global average,
with 51 percent of those polled scoring between the 50-75 points, but merely
two percent were above the 75-point benchmark that qualify them to be
considered an “intelligent” enterprise.
48 percent are on the path to becoming intelligent enterprises, scoring between
50-75 points on the overall index. Only five percent exceeded 75 points on the
index. In comparison, Asia Pacific respondents scored above the global average,
with 51 percent of those polled scoring between the 50-75 points, but merely
two percent were above the 75-point benchmark that qualify them to be
considered an “intelligent” enterprise.
The
Intelligent Enterprise Index measures to what extent companies today are
meeting the criteria that define today’s Intelligent Enterprise. Some of the
criteria include Internet of Things (IoT) vision and adoption plan as well as
business engagement in developing a return on investment for IoT. The criteria
were identified by leading executives, industry experts and policymakers across
different industries at the 2016 Strategic Innovation Symposium: The Intelligent Enterprise, which was hosted
by Zebra in collaboration with the Technology and Entrepreneurship Center at
Harvard (TECH) last year.
Intelligent Enterprise Index measures to what extent companies today are
meeting the criteria that define today’s Intelligent Enterprise. Some of the
criteria include Internet of Things (IoT) vision and adoption plan as well as
business engagement in developing a return on investment for IoT. The criteria
were identified by leading executives, industry experts and policymakers across
different industries at the 2016 Strategic Innovation Symposium: The Intelligent Enterprise, which was hosted
by Zebra in collaboration with the Technology and Entrepreneurship Center at
Harvard (TECH) last year.
The
framework of an Intelligent Enterprise is based on technology solutions that
integrate cloud computing, mobility, and the Internet of Things (IoT) to
automatically “sense” information from enterprise assets. Operational data from
these assets, including status, location, utilization, or preferences, is then
“analyzed” to provide actionable insights, which can then be mobilized to the
right person at the right time so they can be “acted” upon to drive better,
more-timely decisions by users anywhere, at any time.
framework of an Intelligent Enterprise is based on technology solutions that
integrate cloud computing, mobility, and the Internet of Things (IoT) to
automatically “sense” information from enterprise assets. Operational data from
these assets, including status, location, utilization, or preferences, is then
“analyzed” to provide actionable insights, which can then be mobilized to the
right person at the right time so they can be “acted” upon to drive better,
more-timely decisions by users anywhere, at any time.
ASIA-PACIFIC KEY SURVEY FINDINGS
· IoT vision
is strong and investment set to increase. In APAC,
38 percent of companies spend more than $1 million toward IoT annually, and 80
percent expect that number to increase in the next one to two years. In fact,
67 percent of APAC companies expect their IoT investment to increase by 11
percent or more during this time. However, 39 percent of companies today have
not executed on their IoT plans or do not have any plans at all. Although only
36 percent currently have company-wide deployment, it is expected that 65
percent will have it deployed company-wide in the future.
is strong and investment set to increase. In APAC,
38 percent of companies spend more than $1 million toward IoT annually, and 80
percent expect that number to increase in the next one to two years. In fact,
67 percent of APAC companies expect their IoT investment to increase by 11
percent or more during this time. However, 39 percent of companies today have
not executed on their IoT plans or do not have any plans at all. Although only
36 percent currently have company-wide deployment, it is expected that 65
percent will have it deployed company-wide in the future.
· Customer
experience is driving IoT. Seventy-one percent of companies
claim the largest driver of IoT investment is improving the customer
experience. In the future, increasing revenue (54 percent) and expanding into
new markets (53 percent) are expected to be the largest drivers.
experience is driving IoT. Seventy-one percent of companies
claim the largest driver of IoT investment is improving the customer
experience. In the future, increasing revenue (54 percent) and expanding into
new markets (53 percent) are expected to be the largest drivers.
· Business
engagement is top of mind, but culture should be given more consideration. Eighty-one
percent of companies have a method in place to measure ROI from their IoT plan,
and 73 percent have IoT plans that address both the cultural and process
changes necessary to implement it.
engagement is top of mind, but culture should be given more consideration. Eighty-one
percent of companies have a method in place to measure ROI from their IoT plan,
and 73 percent have IoT plans that address both the cultural and process
changes necessary to implement it.
· Many
companies lack an adoption plan. Fifty-four percent of
companies expect resistance to adopt their IoT solution, yet don’t have a plan
in place to address it. Only 27 percent who expect resistance, have a plan to
address it.
companies lack an adoption plan. Fifty-four percent of
companies expect resistance to adopt their IoT solution, yet don’t have a plan
in place to address it. Only 27 percent who expect resistance, have a plan to
address it.
· Companies
keep employees informed, but there is room for more. Approximately
83 percent of companies share information from their IoT solutions with their
employees more than once a day, of which half of these employers share in real
or near-real time. However, only 34 percent provide actionable information to
all employees, and information is provided either via email (69 percent) or as
raw data (67 percent).
keep employees informed, but there is room for more. Approximately
83 percent of companies share information from their IoT solutions with their
employees more than once a day, of which half of these employers share in real
or near-real time. However, only 34 percent provide actionable information to
all employees, and information is provided either via email (69 percent) or as
raw data (67 percent).
SURVEY BACKGROUND AND METHODOLOGY
· The online survey was fielded from
August 3-23, 2017 across a wide range of
segments, including healthcare, manufacturing, retail and transportation and
logistics.
August 3-23, 2017 across a wide range of
segments, including healthcare, manufacturing, retail and transportation and
logistics.
· In total,
908 IT decision makers from nine countries were interviewed, including the U.S., U.K./Great Britain, France, Germany, Mexico,
and Brazil. Of these, about a third were from the APAC markets, including
China, India, and Australia/New Zealand.
908 IT decision makers from nine countries were interviewed, including the U.S., U.K./Great Britain, France, Germany, Mexico,
and Brazil. Of these, about a third were from the APAC markets, including
China, India, and Australia/New Zealand.
· Eleven
metrics were used to understand where companies are on the path to becoming an
Intelligent Enterprise, including: IoT Vision, Business Engagement, Technology
Solution Partner, Adoption Plan, Change Management Plan, Point of use
Application, Security & Standards, Lifetime Plan,
Architecture/Infrastructure, Data Plan and Intelligent Analysis.
metrics were used to understand where companies are on the path to becoming an
Intelligent Enterprise, including: IoT Vision, Business Engagement, Technology
Solution Partner, Adoption Plan, Change Management Plan, Point of use
Application, Security & Standards, Lifetime Plan,
Architecture/Infrastructure, Data Plan and Intelligent Analysis.
SUPPORTING QUOTE
Tom Bianculli, Chief Technology Officer,
Zebra
Zebra
“An ‘Intelligent Enterprise’ is one that
leverages ties between the physical and digital worlds to enhance visibility
and mobilize actionable insights that create better customer experiences, drive
operational efficiencies or enable new business models. This is a journey for
enterprise organizations so we wanted to see where most companies are in the
process. Clearly, many are still forming their IoT strategies, but we are
seeing segments that have identified targeted use cases and are aggressively
deploying solutions.”
leverages ties between the physical and digital worlds to enhance visibility
and mobilize actionable insights that create better customer experiences, drive
operational efficiencies or enable new business models. This is a journey for
enterprise organizations so we wanted to see where most companies are in the
process. Clearly, many are still forming their IoT strategies, but we are
seeing segments that have identified targeted use cases and are aggressively
deploying solutions.”
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