Gartner Identifies Three Scale Accelerators to Drive Digital Transformation
SINGAPORE, October
4, 2017 — CIOs trying to
lead digital transformation at the speed needed to succeed need a mix of three
scale accelerators, according to Gartner, Inc. The three scale accelerators
include: digital dexterity, network effect technologies, and an industrialized
digital platform.
4, 2017 — CIOs trying to
lead digital transformation at the speed needed to succeed need a mix of three
scale accelerators, according to Gartner, Inc. The three scale accelerators
include: digital dexterity, network effect technologies, and an industrialized
digital platform.
During the opening
keynote yesterday at Gartner Symposium/ITxpo,
which is taking place till Thursday, Gartner analysts emphasized that
scale is not just about size, it occurs up, across and out. Scaling Upallows
for gaining efficiencies. Scaling Across quickly takes
capabilities learned from one organization into another, while Scaling
Out interconnects internal and external platforms and
ecosystems.
keynote yesterday at Gartner Symposium/ITxpo,
which is taking place till Thursday, Gartner analysts emphasized that
scale is not just about size, it occurs up, across and out. Scaling Upallows
for gaining efficiencies. Scaling Across quickly takes
capabilities learned from one organization into another, while Scaling
Out interconnects internal and external platforms and
ecosystems.
First Scale
Accelerator: Digital Dexterity
Accelerator: Digital Dexterity
Digital dexterity is
about a new organizational design and a new talent mix for a new working
environment – a high-performing digital workplace. Organizations must change
internally to change externally.
about a new organizational design and a new talent mix for a new working
environment – a high-performing digital workplace. Organizations must change
internally to change externally.
“To scale, we need
people with digital dexterity. People who are collaborative, agile, analytical,
innovative and creative,” said Tina Nunno, vice president and Gartner Fellow.
“People who have both the ability and the desire to exploit existing and
emerging technologies for better business outcomes.”
people with digital dexterity. People who are collaborative, agile, analytical,
innovative and creative,” said Tina Nunno, vice president and Gartner Fellow.
“People who have both the ability and the desire to exploit existing and
emerging technologies for better business outcomes.”
A digitally dexterous
culture requires three building blocks:
culture requires three building blocks:
- Technology
- Engagement
- Diversity
“It’s time to build
your technology for user experience and double down on experiential skills,
such as design thinking, guided navigation, and a/b testing. These all become
your go-to tools,” said Leigh McMullen, managing vice president at
Gartner. “Invest in SaaS applications that make it easy for employees to do for
themselves – things like data visualization and application integration.
Exploit virtual personal assistants to free everyone from low-value tasks.”
your technology for user experience and double down on experiential skills,
such as design thinking, guided navigation, and a/b testing. These all become
your go-to tools,” said Leigh McMullen, managing vice president at
Gartner. “Invest in SaaS applications that make it easy for employees to do for
themselves – things like data visualization and application integration.
Exploit virtual personal assistants to free everyone from low-value tasks.”
The second building
block is engagement. “Make people and engagement the design center for your
technology and your processes,” Ms. Nunno said. “For that we can use the
science of behavioral change. For example, by using peer advocates, trusted
influencers, and social norming, we get closer to creating the right employee
experience.”
block is engagement. “Make people and engagement the design center for your
technology and your processes,” Ms. Nunno said. “For that we can use the
science of behavioral change. For example, by using peer advocates, trusted
influencers, and social norming, we get closer to creating the right employee
experience.”
The third element to
build a culture of digital dexterity is diversity. CIOs should look at
exploiting diversity in all forms, such as diverse data, diverse talents,
diverse suppliers, diverse backgrounds, and diverse cultures. “Diversity allows
us to overcome all forms of bias to harness the power of the crowd and
digital,” Mr. McMullen said.
build a culture of digital dexterity is diversity. CIOs should look at
exploiting diversity in all forms, such as diverse data, diverse talents,
diverse suppliers, diverse backgrounds, and diverse cultures. “Diversity allows
us to overcome all forms of bias to harness the power of the crowd and
digital,” Mr. McMullen said.
Second Scale
Accelerator: Network Effect Technologies
Accelerator: Network Effect Technologies
Network effect
technologies transform the CIO’s work from making tactical technology decisions
into building strategic platforms. This unique set of technologies creates
virtuous patterns of growth, where waves of disruption build upon each other,
exponentially. Three network effect technologies to focus on for 2018 include:
the Internet of Things (IoT), application programming interfaces (APIs),
and artificial intelligence(AI).
technologies transform the CIO’s work from making tactical technology decisions
into building strategic platforms. This unique set of technologies creates
virtuous patterns of growth, where waves of disruption build upon each other,
exponentially. Three network effect technologies to focus on for 2018 include:
the Internet of Things (IoT), application programming interfaces (APIs),
and artificial intelligence(AI).
“IoT scales the
physical world. IoT allows us to sense, measure and mediate everything from oil
pipelines to human veins. It allows us to make better decisions faster,” Ms.
Nunno said. “As the number of connected devices grows, you go from no
information to abundant data. The network effect of IoT quickly converts
individual objects into systems.”
physical world. IoT allows us to sense, measure and mediate everything from oil
pipelines to human veins. It allows us to make better decisions faster,” Ms.
Nunno said. “As the number of connected devices grows, you go from no
information to abundant data. The network effect of IoT quickly converts
individual objects into systems.”
Ms. Nunno also
explained the type of people to get the job done. She said, “Find people who
are able and eager to embed all types of intelligence in IoT. Engage data
management professionals to ensure you have diverse source data. Leverage the
digital dexterity of citizen data scientists.”
explained the type of people to get the job done. She said, “Find people who
are able and eager to embed all types of intelligence in IoT. Engage data
management professionals to ensure you have diverse source data. Leverage the
digital dexterity of citizen data scientists.”
While IoT scales the
physical world, APIs scale
relationships into ecosystems. They enable CIOs to easily connect partners,
employees, and even competitors into a vibrant, webscale network that unlocks
value for everyone.
physical world, APIs scale
relationships into ecosystems. They enable CIOs to easily connect partners,
employees, and even competitors into a vibrant, webscale network that unlocks
value for everyone.
“Value emerges slowly,
and then it accelerates quickly as more participants are added to the ecosystem
and new APIs are discovered and used. That is the network effect,” said Mr.
McMullen.
and then it accelerates quickly as more participants are added to the ecosystem
and new APIs are discovered and used. That is the network effect,” said Mr.
McMullen.
With IoT scaling the
physical world, and APIs scaling relationships, think of AI as scaling
people. Gartner believes that AI will help people, not replace them. Certain
jobs have been lost in every technology revolution, and new jobs have been
created. AI is no different. Gartner analysts said the real potential with AI
is the augmentation of people.
physical world, and APIs scaling relationships, think of AI as scaling
people. Gartner believes that AI will help people, not replace them. Certain
jobs have been lost in every technology revolution, and new jobs have been
created. AI is no different. Gartner analysts said the real potential with AI
is the augmentation of people.
“AI’s best use today
and well into the future will be to augment human capabilities,” Ms. Nunno
said. “A human machine is smarter than either by themselves. The machine scales
the person. The person scales the machine.”
and well into the future will be to augment human capabilities,” Ms. Nunno
said. “A human machine is smarter than either by themselves. The machine scales
the person. The person scales the machine.”
Third Scale
Accelerator: Industrialize the Digital Platform
Accelerator: Industrialize the Digital Platform
The industrialized
digital platform unleashes the digital dexterity of your workforce, and it
unlocks the potential of network effect technology. To industrialize means
using a digital platform to create new digital market places.
digital platform unleashes the digital dexterity of your workforce, and it
unlocks the potential of network effect technology. To industrialize means
using a digital platform to create new digital market places.
“The beauty of the
industrialized digital platform is that it enables you to create value in all
directions at scale: up, across and out,” Ms. Nunno said. “Value creation used
to be one directional: from the organization to customers. Now value creation can
scale in all directions, from anyone, anywhere.”
industrialized digital platform is that it enables you to create value in all
directions at scale: up, across and out,” Ms. Nunno said. “Value creation used
to be one directional: from the organization to customers. Now value creation can
scale in all directions, from anyone, anywhere.”
Organizations will
need to set their digital ambition by determining what kind of organization
they want to be. Without digital business ambition, organizations just have a
collection of projects.
need to set their digital ambition by determining what kind of organization
they want to be. Without digital business ambition, organizations just have a
collection of projects.
Next, CIOs should
build on their legacy systems. They should combine their modernized legacy
applications and their digital platform for massive integration complexity on a
massive scale. They should integrate their platforms internally, as well as
with external ecosystem partners. Integrating externally is key because top
performing CIOs expect to double the number of important ecosystem partners
they have during the next two years.
build on their legacy systems. They should combine their modernized legacy
applications and their digital platform for massive integration complexity on a
massive scale. They should integrate their platforms internally, as well as
with external ecosystem partners. Integrating externally is key because top
performing CIOs expect to double the number of important ecosystem partners
they have during the next two years.
About Gartner
Symposium/ITxpo
Symposium/ITxpo
Gartner Symposium/ITxpo is the world’s most important
gathering of CIOs and senior IT leaders, uniting a global community of CIOs
with the tools and strategies to help them lead the next generation of IT and
achieve business outcomes. More than 23,000 CIOs, senior business and IT
leaders worldwide will gather for the insights they need to ensure that their
IT initiatives are key contributors to, and drivers of, their enterprise’s
success.
gathering of CIOs and senior IT leaders, uniting a global community of CIOs
with the tools and strategies to help them lead the next generation of IT and
achieve business outcomes. More than 23,000 CIOs, senior business and IT
leaders worldwide will gather for the insights they need to ensure that their
IT initiatives are key contributors to, and drivers of, their enterprise’s
success.
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About Gartner
Gartner, Inc. (NYSE:
IT) is the world’s leading research and advisory company. The company helps
business leaders across all major functions in every industry and enterprise
size with the objective insights they need to make the right decisions.
Gartner’s comprehensive suite of services delivers strategic advice and proven
best practices to help clients succeed in their mission-critic
IT) is the world’s leading research and advisory company. The company helps
business leaders across all major functions in every industry and enterprise
size with the objective insights they need to make the right decisions.
Gartner’s comprehensive suite of services delivers strategic advice and proven
best practices to help clients succeed in their mission-critic
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