Vonage
Launches Nexmo™ API Extension for Zoho® CRM
Launches Nexmo™ API Extension for Zoho® CRM
Singapore (31 March 2017) — Vonage
(NYSE: VG), a leading provider of cloud communications for business, has
partnered with Zoho to integrate Vonage’s API platform, Nexmo, into the Zoho
CRM platform. This integration will allow businesses to streamline the way they
engage with customers, clients and prospects by enabling seamless voice and SMS
messaging for contextual customer connections.
(NYSE: VG), a leading provider of cloud communications for business, has
partnered with Zoho to integrate Vonage’s API platform, Nexmo, into the Zoho
CRM platform. This integration will allow businesses to streamline the way they
engage with customers, clients and prospects by enabling seamless voice and SMS
messaging for contextual customer connections.
Now available in the Zoho Marketplace, the Nexmo
Extension for Zoho allows users to connect with customers or prospects without
leaving the CRM platform interface. For businesses using Zoho CRM to streamline
their management of clients and client interactions, the seamless, contextual
communications enabled by the Nexmo API Extension further enhances the way they
do business. This integration provides customers with the ability to reach
contacts wherever they are – via voice or SMS – enabling richer customer
connections for deeper relationships and more meaningful engagement.
Extension for Zoho allows users to connect with customers or prospects without
leaving the CRM platform interface. For businesses using Zoho CRM to streamline
their management of clients and client interactions, the seamless, contextual
communications enabled by the Nexmo API Extension further enhances the way they
do business. This integration provides customers with the ability to reach
contacts wherever they are – via voice or SMS – enabling richer customer
connections for deeper relationships and more meaningful engagement.
“Whether it’s a busy doctor’s office sending billing or
appointment reminders via SMS to patients, or a sales professional making bulk
voice calls to key prospects, the integration of Nexmo APIs into Zoho CRM
enriches and improves the user experience for increased productivity and
enhanced customer connections,” said Tony Jamous, President of Nexmo, the
Vonage API Platform.
appointment reminders via SMS to patients, or a sales professional making bulk
voice calls to key prospects, the integration of Nexmo APIs into Zoho CRM
enriches and improves the user experience for increased productivity and
enhanced customer connections,” said Tony Jamous, President of Nexmo, the
Vonage API Platform.
Mr. Jamous continued, “Extending Vonage’s existing partnership
with Zoho to include Nexmo APIs is the perfect complement to our robust
offering of cloud communications solutions for business. We are delighted to
continue to collaborate with Zoho on new and innovative ways to help businesses
stay connected.”
with Zoho to include Nexmo APIs is the perfect complement to our robust
offering of cloud communications solutions for business. We are delighted to
continue to collaborate with Zoho on new and innovative ways to help businesses
stay connected.”
Unified Communications as-a-Service (UCaaS) and Communications
Platform as-a-Service (CPaaS) are converging. As the integration of APIs into
existing business applications, such as Zoho CRM, continues to grow and see
mass adoption, businesses will be able to elevate their communications to
streamline the way they connect and collaborate with each other and with their
customers.
Platform as-a-Service (CPaaS) are converging. As the integration of APIs into
existing business applications, such as Zoho CRM, continues to grow and see
mass adoption, businesses will be able to elevate their communications to
streamline the way they connect and collaborate with each other and with their
customers.
“Providing the best user experience has always been our goal. To
enhance the customer experience, we have partnered with Nexmo and built SMS,
voice call and IVR features for Zoho CRM users which are now available as an
Extension in the Zoho Marketplace,” said Mani Vembu, COO, Zoho. “In
this era of mobile phones and handheld devices, SMS and voice calls reach
customers easily, and they have high visibility. Using the Nexmo Extension for
Zoho CRM, a business’ customer facing departments can now contemporize the way they reach customers.”
enhance the customer experience, we have partnered with Nexmo and built SMS,
voice call and IVR features for Zoho CRM users which are now available as an
Extension in the Zoho Marketplace,” said Mani Vembu, COO, Zoho. “In
this era of mobile phones and handheld devices, SMS and voice calls reach
customers easily, and they have high visibility. Using the Nexmo Extension for
Zoho CRM, a business’ customer facing departments can now contemporize the way they reach customers.”
With the Nexmo Extension for Zoho CRM, users can also:
● Make voice calls to contacts from within the Zoho CRM
● Track outbound call history with up-to-date call status
● Create/manage customized voice templates
● Manage connections with contacts via an interactive dashboard
● Send customized voice calls through CRM workflows
● Set IVR for outgoing and incoming calls
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