Employee mindsets are becoming digitally savvy
faster than the workplace can transform
faster than the workplace can transform
Independent study shows: APJ organizations not
investing enough to empower their workforce in the digital era
investing enough to empower their workforce in the digital era
News highlights:
· Only six in ten (61%) business leaders felt
that existing technology in their organization is sufficient to meet their
business goals
that existing technology in their organization is sufficient to meet their
business goals
· Less than half of APJ organizations have a
remote device management security solution in place
remote device management security solution in place
· More than half (53%) of respondents would like
to have better remote IT support for the mobile workforce
to have better remote IT support for the mobile workforce
APJ, April 5,
2017 – Recent
research on Workforce Transformation has found that in Asia Pacific and Japan
(APJ), only six in ten (61%) business leaders felt that existing technology in
their organization is sufficient to meet their business goals. In the digital
era, enabling the workforce with technology is a deliberate strategy to foster
high performance and excellence. It begins with understanding that employee
experience, customer experience, and revenue growth are decisively linked.
2017 – Recent
research on Workforce Transformation has found that in Asia Pacific and Japan
(APJ), only six in ten (61%) business leaders felt that existing technology in
their organization is sufficient to meet their business goals. In the digital
era, enabling the workforce with technology is a deliberate strategy to foster
high performance and excellence. It begins with understanding that employee
experience, customer experience, and revenue growth are decisively linked.
A key finding from the
research was that many business leaders in APJ don’t understand the link
between employee experience and customer experience. The commissioned study,
conducted by Forrester Consulting on behalf of Dell, investigated how a
workforce enablement approach can impact business performance.
research was that many business leaders in APJ don’t understand the link
between employee experience and customer experience. The commissioned study,
conducted by Forrester Consulting on behalf of Dell, investigated how a
workforce enablement approach can impact business performance.
“We are witnessing the
digital-first mindset of customers permeate the workplace and this requires IT
and business leaders to embark on a workforce transformation strategy and
provide employees with the devices and software which enhance their
efficiency,” said Niloy Mukherjee, Vice President, Product Marketing, APJ
Client Solutions, Dell. “In order to stay ahead in this digital era, it is
critical that organizations view workforce transformation as part of its
overall digital transformation strategy.”
digital-first mindset of customers permeate the workplace and this requires IT
and business leaders to embark on a workforce transformation strategy and
provide employees with the devices and software which enhance their
efficiency,” said Niloy Mukherjee, Vice President, Product Marketing, APJ
Client Solutions, Dell. “In order to stay ahead in this digital era, it is
critical that organizations view workforce transformation as part of its
overall digital transformation strategy.”
According to Forrester
Consulting, “Business leaders know that to succeed, they need committed and
driven employees who understand the value their work delivers to customers and
have the right tools to boost their productivity. But attracting and retaining
the best talent is a growing challenge, forcing many organizations to look to
ideal technology partners that can help manage device life cycles and, more
specifically, PC life cycles.”
Consulting, “Business leaders know that to succeed, they need committed and
driven employees who understand the value their work delivers to customers and
have the right tools to boost their productivity. But attracting and retaining
the best talent is a growing challenge, forcing many organizations to look to
ideal technology partners that can help manage device life cycles and, more
specifically, PC life cycles.”
Workforce experience:
employee experience ultimately determines revenue gains
employee experience ultimately determines revenue gains
Engaging employees and
empowering them with the technology they need is critical to employee
productivity and central to the bottom line. However, only 40% of organizations
agreed that their IT department provides them and their teams with the latest
devices and technology required to achieve their business objectives.
empowering them with the technology they need is critical to employee
productivity and central to the bottom line. However, only 40% of organizations
agreed that their IT department provides them and their teams with the latest
devices and technology required to achieve their business objectives.
To enable their
workforces effectively, organizations need to better understand the unique
requirements of employees and set employee experience benchmarks, but are
falling short in their efforts. The study revealed that more than half of the
organizations (52%) conducted periodic passive audits to measure employee
experience, instead of using more active methods such as end user experience
monitoring tools (34%) and conducting surveys (20%).
workforces effectively, organizations need to better understand the unique
requirements of employees and set employee experience benchmarks, but are
falling short in their efforts. The study revealed that more than half of the
organizations (52%) conducted periodic passive audits to measure employee
experience, instead of using more active methods such as end user experience
monitoring tools (34%) and conducting surveys (20%).
Workforce security:
hardware refreshes to improve security
hardware refreshes to improve security
The complexity of the
IT environment due to diverse devices, coupled with growing sophistication of
security threats, outdated security policies and easy information access have
made endpoint devices increasingly vulnerable.
IT environment due to diverse devices, coupled with growing sophistication of
security threats, outdated security policies and easy information access have
made endpoint devices increasingly vulnerable.
According to the
survey, employees’ demand for multiple operating systems, devices and
applications is a major security headache for 71% of APJ organizations. The
survey also revealed that only 43% of organizations have a remote device
management security solution in place.
survey, employees’ demand for multiple operating systems, devices and
applications is a major security headache for 71% of APJ organizations. The
survey also revealed that only 43% of organizations have a remote device
management security solution in place.
Despite their
challenges, more than half (54%) of APJ organizations agreed that better
security will enhance employee productivity. Almost two thirds of organizations
across APJ (63%) felt new PCs, which are equipped with more advanced security
technology, are more secure than older hardware.
challenges, more than half (54%) of APJ organizations agreed that better
security will enhance employee productivity. Almost two thirds of organizations
across APJ (63%) felt new PCs, which are equipped with more advanced security
technology, are more secure than older hardware.
Workforce enablement:
enabling employees through device lifecycle management
enabling employees through device lifecycle management
Employees want to work
from multiple locations and use several different devices, including their
personal devices, at work. Thus, they are demanding faster refresh cycles and
corporate support for all of their devices. Organizations recognize the issue
to some extent, with more
than half (53%) of respondents saying they would like to have better remote IT
support for the mobile workforce.
from multiple locations and use several different devices, including their
personal devices, at work. Thus, they are demanding faster refresh cycles and
corporate support for all of their devices. Organizations recognize the issue
to some extent, with more
than half (53%) of respondents saying they would like to have better remote IT
support for the mobile workforce.
Meanwhile, the lack of
in-house PC lifecycle management skills is hampering organizations in APJ. Only
one third (32%) of respondents said that they are in a position to customize
software and configuration of PCs to the needs of an individual or a group.
in-house PC lifecycle management skills is hampering organizations in APJ. Only
one third (32%) of respondents said that they are in a position to customize
software and configuration of PCs to the needs of an individual or a group.
“Organizations will
need to find a balance between managing budgetary constraints, delivering
efficient IT support, and enabling enhanced productivity and workforce
experience” added Mukherjee. “The research points to the need for solutions
supporting workforce transformation which aligns to Dell’s strategy and
solutions. Working with experienced industry specialists possessing in-depth
vertical experience and wide-ranging geographical presence can result in cost
savings, improved security and ultimately, a better employee experience.”
need to find a balance between managing budgetary constraints, delivering
efficient IT support, and enabling enhanced productivity and workforce
experience” added Mukherjee. “The research points to the need for solutions
supporting workforce transformation which aligns to Dell’s strategy and
solutions. Working with experienced industry specialists possessing in-depth
vertical experience and wide-ranging geographical presence can result in cost
savings, improved security and ultimately, a better employee experience.”
In order to succeed in
the digital era, it is not just about changing devices for organizations.
Business leaders to focus on changing the way the company functions. To
complement this, CIOs must help with the challenge of employee productivity to
in turn enhance customer experience, by providing the tools to better
understand and address those diverse needs and requirements.
the digital era, it is not just about changing devices for organizations.
Business leaders to focus on changing the way the company functions. To
complement this, CIOs must help with the challenge of employee productivity to
in turn enhance customer experience, by providing the tools to better
understand and address those diverse needs and requirements.
Companies can use the Dell Workforce
Transformation Maturity Assessment Tool to get customized results and
recommendations which will provide insights into their organization’s maturity
on workforce technology.
Transformation Maturity Assessment Tool to get customized results and
recommendations which will provide insights into their organization’s maturity
on workforce technology.
The research findings
resulted from a phone-based survey of 327 IT and business decision-makers
across China, India, Japan, SEA (Indonesia, Malaysia, Philippines, Singapore),
Korea, and ANZ (Australia, New Zealand). It was conducted at the end of 2016.
resulted from a phone-based survey of 327 IT and business decision-makers
across China, India, Japan, SEA (Indonesia, Malaysia, Philippines, Singapore),
Korea, and ANZ (Australia, New Zealand). It was conducted at the end of 2016.
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