Business Impact Driven from Digital Initiatives in Asia Pacific &
Japan Higher than Global Average: CA Technologies Survey
Japan Higher than Global Average: CA Technologies Survey
Improved
digital reach and customer experience rank among top benefits for those
undergoing digital transformation
digital reach and customer experience rank among top benefits for those
undergoing digital transformation
SINGAPORE, October 5, 2016 – CA Technologies (NASDAQ: CA) today announced the findings of a
new global study detailing the significant impact digital transformation is
having on enterprises in Asia Pacific & Japan (APJ). The survey – Keeping Score: Why Digital Transformation Matters – demonstrated the strong connection between business performance
and the technologies and practices that underpin digital transformation. It
also highlighted that the telecoms and public sectors in the region have
thrived the most from embracing digital transformation.
new global study detailing the significant impact digital transformation is
having on enterprises in Asia Pacific & Japan (APJ). The survey – Keeping Score: Why Digital Transformation Matters – demonstrated the strong connection between business performance
and the technologies and practices that underpin digital transformation. It
also highlighted that the telecoms and public sectors in the region have
thrived the most from embracing digital transformation.
The survey introduced the Digital Transformation Business Impact
Scorecard (BIS), which assessed the success of enterprises’ digital
transformation initiatives. The BIS ranked countries and industries globally on
a 100-point scale based on 14 key performance indicators (KPIs), across the
categories of business agility, business growth, customer focus and operational
efficiency.
Scorecard (BIS), which assessed the success of enterprises’ digital
transformation initiatives. The BIS ranked countries and industries globally on
a 100-point scale based on 14 key performance indicators (KPIs), across the
categories of business agility, business growth, customer focus and operational
efficiency.
|
Category
|
Key Performance Indicator
|
|
Business Agility
|
1. Time-to-decision/time-to-act on new
opportunities |
|
2. Speed to market (time to develop/test
and release new apps) |
|
|
Business Growth
|
3. Revenue growth, new revenue sources
|
|
4. Digital reach
|
|
|
5. Competitive differentiation
|
|
|
Customer Focus
|
6. Customer experience
|
|
7. Customer retention
|
|
|
8. Customer satisfaction (NPS i.e. Net
Promoter Score) |
|
|
Operational Efficiency
|
9. Employee productivity
|
|
10. Employee recruitment and retention
|
|
|
11. IT-related costs
|
|
|
12. Quality of development processes/apps (# of defects)
|
|
|
13. Leverage of third-party developer innovation
|
|
|
14. Operational or process efficiency
|
Overall, the
impact driven from digital initiatives from the APJ region, with a score of 56,
was higher than the global BIS average of 53. The deepening adoption of practices such as agile management, DevOps,
API management and identity-centric security had boosted business impact by up
to 54 percent in APJ. The percentage of enterprises in the region that
perceived themselves to be significantly outpacing competitors because of
digital investments (36 percent) was also higher than the global average (34
percent). This reflected the confidence of the enterprises in the region in
their ability to transform digitally.
impact driven from digital initiatives from the APJ region, with a score of 56,
was higher than the global BIS average of 53. The deepening adoption of practices such as agile management, DevOps,
API management and identity-centric security had boosted business impact by up
to 54 percent in APJ. The percentage of enterprises in the region that
perceived themselves to be significantly outpacing competitors because of
digital investments (36 percent) was also higher than the global average (34
percent). This reflected the confidence of the enterprises in the region in
their ability to transform digitally.
APJ respondents also reported the following benefits since undergoing
digital transformation:
digital transformation:
· 76 percent report improvement in digital reach
· 73 percent report improvement in customer experience
· 40 percent improvement in customer satisfaction
· 38 percent growth in new business revenue
· 32 percent increase in time-to-decision
· 25 percent increase in speed-to-market
“The touchscreen immediacy of the application economy has led to high
expectations among consumers,” said Stephen Miles, chief technology officer,
Asia Pacific & Japan, CA Technologies. “To meet the ever-growing demands of
the digital era, businesses need to incorporate technology – specifically
software, into their operations and embrace digital transformation. It is key
for businesses to develop ideas with customers iteratively in order to deliver
a rich customer experience throughout the digital journey.”
expectations among consumers,” said Stephen Miles, chief technology officer,
Asia Pacific & Japan, CA Technologies. “To meet the ever-growing demands of
the digital era, businesses need to incorporate technology – specifically
software, into their operations and embrace digital transformation. It is key
for businesses to develop ideas with customers iteratively in order to deliver
a rich customer experience throughout the digital journey.”
The strong showing in the BIS score for the region was lifted by several
developing countries leading the global list – India (79), Thailand (71),
Indonesia (66) and Malaysia (64). The study suggests that emerging economies
have more potential than their mature counterparts to kick start digital
transformation efforts on a “clean slate”, with less legacy systems to contend
with. Therefore, the payoffs can be deemed to be faster and more significant.
developing countries leading the global list – India (79), Thailand (71),
Indonesia (66) and Malaysia (64). The study suggests that emerging economies
have more potential than their mature counterparts to kick start digital
transformation efforts on a “clean slate”, with less legacy systems to contend
with. Therefore, the payoffs can be deemed to be faster and more significant.
From an industry
perspective in the region, the three top-performing sectors on the BIS are
telecoms (45), public sector (45), and banking & financial services (41) –
out of a total possible score of 100. The telecoms sector leads in the score as
it is a digital industry, and faces huge challenges to its core businesses from
a new breed of pure digital competitors. Tied in first place, the public sector
reaffirms the strong emphasis governments in the region have been placing on
digital transformation to provide more jobs and deliver better services to their
citizens. The banking & financial services industry is a sector that has
always been technologically advanced, which explains the high ranking.
perspective in the region, the three top-performing sectors on the BIS are
telecoms (45), public sector (45), and banking & financial services (41) –
out of a total possible score of 100. The telecoms sector leads in the score as
it is a digital industry, and faces huge challenges to its core businesses from
a new breed of pure digital competitors. Tied in first place, the public sector
reaffirms the strong emphasis governments in the region have been placing on
digital transformation to provide more jobs and deliver better services to their
citizens. The banking & financial services industry is a sector that has
always been technologically advanced, which explains the high ranking.
About the
Research
Research
Conducted by Coleman Parkes in May-June, 2016, the survey included 1,770
senior business and IT executives from large enterprises, across 21 markets and
10 industry sectors. A total of 799 respondents were from APJ; this covered
Australia, China, Hong Kong, India, Japan, Korea, Indonesia, Malaysia,
Singapore and Thailand.
senior business and IT executives from large enterprises, across 21 markets and
10 industry sectors. A total of 799 respondents were from APJ; this covered
Australia, China, Hong Kong, India, Japan, Korea, Indonesia, Malaysia,
Singapore and Thailand.
Resources
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