MercyAscot Puts Data at the Heart of Operations
and Improves Patient Care with Qlik
and Improves Patient Care with Qlik
MercyAscot leverages data-driven insights to improve patient care,
drive efficiencies and make better business decisions
drive efficiencies and make better business decisions
Singapore – August
2, 2017 – Qlik®,
a leader in visual analytics, today announced that MercyAscot, one of New
Zealand’s largest private hospital providers, is leveraging the Qlik visual
analytics platform to improve the quality of patient care. By effectively
visualizing and analyzing data, MercyAscot now has a more accurate view of
where operational efficiency improvements can be made throughout the
organization so that patients’ needs can be better served across each of its
sites: Epsom, Remuera and Takapuna.
2, 2017 – Qlik®,
a leader in visual analytics, today announced that MercyAscot, one of New
Zealand’s largest private hospital providers, is leveraging the Qlik visual
analytics platform to improve the quality of patient care. By effectively
visualizing and analyzing data, MercyAscot now has a more accurate view of
where operational efficiency improvements can be made throughout the
organization so that patients’ needs can be better served across each of its
sites: Epsom, Remuera and Takapuna.
For over 100 years,
MercyAscot has been committed to providing its patients with an unparallelled
and personalized medical service. Today, more than 600 dedicated staff support
thousands of surgical procedures annually across MercyAscot’s facilities. With
patients at the center of its operations, MercyAscot has continued to invest in
cutting-edge technology to ensure they receive the best possible care.
MercyAscot has been committed to providing its patients with an unparallelled
and personalized medical service. Today, more than 600 dedicated staff support
thousands of surgical procedures annually across MercyAscot’s facilities. With
patients at the center of its operations, MercyAscot has continued to invest in
cutting-edge technology to ensure they receive the best possible care.
With this in mind, the
organization recognized the need to more effectively leverage the significant
volume of data it has collated over the years to improve the delivery of
services to its patients. Rather than rely on static reports which were often
time-delayed, MercyAscot wanted a system that would allow staff to act more
quickly on patient feedback to make quality improvements. In addition,
connecting to multiple data sources and systems to see how various departments
link together was paramount in being able to drive optimum efficiencies
holistically.
organization recognized the need to more effectively leverage the significant
volume of data it has collated over the years to improve the delivery of
services to its patients. Rather than rely on static reports which were often
time-delayed, MercyAscot wanted a system that would allow staff to act more
quickly on patient feedback to make quality improvements. In addition,
connecting to multiple data sources and systems to see how various departments
link together was paramount in being able to drive optimum efficiencies
holistically.
Dr Lloyd McCann,
Director of Medical Services at MercyAscot said: “As an organization, we were
data rich, but information poor. We struggled to process our data fast enough
to use it effectively across our business functions and knew this had to
change.”
Director of Medical Services at MercyAscot said: “As an organization, we were
data rich, but information poor. We struggled to process our data fast enough
to use it effectively across our business functions and knew this had to
change.”
Leveraging data to
drive effciencies
drive effciencies
MercyAscot launched a
project to replace its single-view legacy reporting system, with a visual
analytics platform that provides self-service access. Specifically, it
introduced 12 analytics applications powered by Qlik. By building customized
applications designed to support various business functions throughout the
organization, including human resources, operations, finance, quality and
patient feedback, MercyAscot has been able to initiate an internal revolution
with data. Qlik has enabled MercyAscot to make meaningful data accessible to all
staff, encouraging individuals to seek information on operational performance.
Insights from areas such as patient feedback have been linked to the platform
to drive improvements to patient care, which in turn has motivated staff to
immediately take action and make even more improvements.
project to replace its single-view legacy reporting system, with a visual
analytics platform that provides self-service access. Specifically, it
introduced 12 analytics applications powered by Qlik. By building customized
applications designed to support various business functions throughout the
organization, including human resources, operations, finance, quality and
patient feedback, MercyAscot has been able to initiate an internal revolution
with data. Qlik has enabled MercyAscot to make meaningful data accessible to all
staff, encouraging individuals to seek information on operational performance.
Insights from areas such as patient feedback have been linked to the platform
to drive improvements to patient care, which in turn has motivated staff to
immediately take action and make even more improvements.
For example, a custom
application MercyAscot created includes the operational efficiency app,
designed to support operating room utilization. The app provides an accurate
near real-time view as well as information on cancellations and delays.
Previously, it took between six-to-eight weeks to understand this information
and now MercyAscot can do this in near real-time and make more timely decisions
to enhance operating room throughput.
application MercyAscot created includes the operational efficiency app,
designed to support operating room utilization. The app provides an accurate
near real-time view as well as information on cancellations and delays.
Previously, it took between six-to-eight weeks to understand this information
and now MercyAscot can do this in near real-time and make more timely decisions
to enhance operating room throughput.
Dr McCann said, “Data
and information were secondary considerations; it was cumbersome and did not
provide insights that were impactful or actionable. With Qlik, we can now see
the whole picture when it comes to our data, which has truly changed the
perception of the value of data within our organization. Our people are now
interested in the data; openly discussing the numbers and improvements that can
be made. As a result, we have become more pragmatic; using our data to validate
our objectives, which enables us to make business decisions that reflect both
the demands of our patients and needs of our staff. ”
and information were secondary considerations; it was cumbersome and did not
provide insights that were impactful or actionable. With Qlik, we can now see
the whole picture when it comes to our data, which has truly changed the
perception of the value of data within our organization. Our people are now
interested in the data; openly discussing the numbers and improvements that can
be made. As a result, we have become more pragmatic; using our data to validate
our objectives, which enables us to make business decisions that reflect both
the demands of our patients and needs of our staff. ”
Partnering for success
MercyAscot worked
closely with Qlik partner Acumen BI to set up and customize applications for
one of the most advanced analytics deployments in the Healthcare sector in New
Zealand. Dr McCann said, “During our competitive tender process, we were
looking for a partner who would truly support us on this journey, providing the
right level of support to ensure the project was a success. Acumen BI’s
attitude, knowledge of the product and willingness to work together long-term,
were significant factors in our choice to deploy Qlik.”
closely with Qlik partner Acumen BI to set up and customize applications for
one of the most advanced analytics deployments in the Healthcare sector in New
Zealand. Dr McCann said, “During our competitive tender process, we were
looking for a partner who would truly support us on this journey, providing the
right level of support to ensure the project was a success. Acumen BI’s
attitude, knowledge of the product and willingness to work together long-term,
were significant factors in our choice to deploy Qlik.”
“Hospitals across the
board are feeling the pinch to make the most of their resources by driving
efficiencies and improving customer care. Most of them are sitting on huge
volumes of data that hold the key to driving effective change – and MercyAscot
was no exception,” said Charlie Farah, Director of Market Development for
Healthcare and Public Sector at Qlik. “With Qlik and support from Acumen BI,
MercyAscot is now poised to understand its data and derive insights that will
impact business and patient decision making.”
board are feeling the pinch to make the most of their resources by driving
efficiencies and improving customer care. Most of them are sitting on huge
volumes of data that hold the key to driving effective change – and MercyAscot
was no exception,” said Charlie Farah, Director of Market Development for
Healthcare and Public Sector at Qlik. “With Qlik and support from Acumen BI,
MercyAscot is now poised to understand its data and derive insights that will
impact business and patient decision making.”
About MercyAscot
MercyAscot’s heritage
goes back over 100 years to when Mercy Hospital started to provide healthcare services
to the people of Auckland. We are now one of New Zealand’s largest private
surgical facilities, with 22 operating theatres, an intensive care unit and
coronary care facilities.
goes back over 100 years to when Mercy Hospital started to provide healthcare services
to the people of Auckland. We are now one of New Zealand’s largest private
surgical facilities, with 22 operating theatres, an intensive care unit and
coronary care facilities.
*Located in Auckland,
we operate across three sites: Mercy Hospital in Epsom; Ascot Hospital in
Remuera; and our endoscopy clinic in Takapuna on the North Shore.
we operate across three sites: Mercy Hospital in Epsom; Ascot Hospital in
Remuera; and our endoscopy clinic in Takapuna on the North Shore.
Every day across all
three of our sites, more than 600 dedicated staff provide patients with unparalleled
personalised service. While every year, together with committed specialists of
the highest calibre, we treat many thousands of patients, each patient is
treated as an individual.
three of our sites, more than 600 dedicated staff provide patients with unparalleled
personalised service. While every year, together with committed specialists of
the highest calibre, we treat many thousands of patients, each patient is
treated as an individual.
About Qlik
Qlik® is the leading
visual analytics platform and the pioneer of user-driven business intelligence.
Its portfolio of cloud-based and on-premise solutions meets customers’ growing
needs from reporting and self-service visual analysis to guided, embedded and
custom analytics, regardless of where data is located. Customers using Qlik
Sense®, QlikView® and Qlik Cloud®, gain meaning out of information from
multiple sources, exploring the hidden relationships within data that lead to
insights that ignite good ideas. Headquartered in Radnor, Pennsylvania, Qlik does
business in more than 100 countries with over 40,000 customers globally.
visual analytics platform and the pioneer of user-driven business intelligence.
Its portfolio of cloud-based and on-premise solutions meets customers’ growing
needs from reporting and self-service visual analysis to guided, embedded and
custom analytics, regardless of where data is located. Customers using Qlik
Sense®, QlikView® and Qlik Cloud®, gain meaning out of information from
multiple sources, exploring the hidden relationships within data that lead to
insights that ignite good ideas. Headquartered in Radnor, Pennsylvania, Qlik does
business in more than 100 countries with over 40,000 customers globally.
About Acumen BI
Acumen BI (New
Zealand’s only Qlik Elite Partner), is the leading supplier of Qlik Business
Intelligence software to healthcare providers. We are an experienced business
intelligence consultancy who enjoy working with clients to provide a step
change in the way analytics are delivered. With offices in Wellington, Auckland
and Dunedin and over 60 Qlik clients, our certified consultants have proven
experience in large implementations.
Zealand’s only Qlik Elite Partner), is the leading supplier of Qlik Business
Intelligence software to healthcare providers. We are an experienced business
intelligence consultancy who enjoy working with clients to provide a step
change in the way analytics are delivered. With offices in Wellington, Auckland
and Dunedin and over 60 Qlik clients, our certified consultants have proven
experience in large implementations.
###
© 2017 QlikTech
International AB. All rights reserved. Qlik®, Qlik Sense®, QlikView®,
QlikTech®, Qlik Cloud®, Qlik DataMarket®, Qlik Analytics Platform®, Qlik
NPrinting®, Qlik Connectors®, Qlik GeoAnalytics™ and the QlikTech® logos are
trademarks of QlikTech International AB which have been registered in multiple
countries. Other marks and logos mentioned herein are trademarks or registered
trademarks of their respective owners.
International AB. All rights reserved. Qlik®, Qlik Sense®, QlikView®,
QlikTech®, Qlik Cloud®, Qlik DataMarket®, Qlik Analytics Platform®, Qlik
NPrinting®, Qlik Connectors®, Qlik GeoAnalytics™ and the QlikTech® logos are
trademarks of QlikTech International AB which have been registered in multiple
countries. Other marks and logos mentioned herein are trademarks or registered
trademarks of their respective owners.
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