BMC Empowers the Future of Work with BMC
Digital Workplace
Digital Workplace
Cloud-based solution puts employees at the
center of anytime, anywhere, any device experience
SINGAPORE,
3 July, 2017 — BMC, a global leader in IT
solutions for the digital enterprise, today introduced BMC Digital Workplace, a cloud-based
service that redefines the future of work by transforming the digital workplace
experience with employees at the center.
3 July, 2017 — BMC, a global leader in IT
solutions for the digital enterprise, today introduced BMC Digital Workplace, a cloud-based
service that redefines the future of work by transforming the digital workplace
experience with employees at the center.
With
automation and artificial intelligence becoming an increasingly important
enabler of digital business, many employees are fearful about what that means
for their careers and future as part of a human workforce. According to a 2017 study by BMC and opinion.life, 40 percent of
global workers fear that they won’t be able to keep up with the rate of change
required by digital business. Furthermore, 88 percent of those surveyed place
the responsibility for creating innovative cultures on their employers.
automation and artificial intelligence becoming an increasingly important
enabler of digital business, many employees are fearful about what that means
for their careers and future as part of a human workforce. According to a 2017 study by BMC and opinion.life, 40 percent of
global workers fear that they won’t be able to keep up with the rate of change
required by digital business. Furthermore, 88 percent of those surveyed place
the responsibility for creating innovative cultures on their employers.
Responsive
leaders recognise this imperative for change and plan for the future of work by
evolving how services are delivered, with a people-centric approach that
encourages and empowers employees to learn new digital skills. BMC
Digital Workplace transforms the corporate culture to revolve around employees’
needs and gives them the tools and services needed to be successful in an era
defined by disruption and change. The Brookings Institution predicts that millennials will comprise 75
percent of the workforce by 2025. To meet that influx of digital natives and
their workplace expectations, organisations must adapt to create more open,
collaborative, and purposeful human environments that enable
employees to have the same consumer-oriented experience at work that they enjoy
in their personal lives.
leaders recognise this imperative for change and plan for the future of work by
evolving how services are delivered, with a people-centric approach that
encourages and empowers employees to learn new digital skills. BMC
Digital Workplace transforms the corporate culture to revolve around employees’
needs and gives them the tools and services needed to be successful in an era
defined by disruption and change. The Brookings Institution predicts that millennials will comprise 75
percent of the workforce by 2025. To meet that influx of digital natives and
their workplace expectations, organisations must adapt to create more open,
collaborative, and purposeful human environments that enable
employees to have the same consumer-oriented experience at work that they enjoy
in their personal lives.
“The future of work will be built on
transformative digital workplaces that engage and empower employees by placing
them at the center of an increasingly-cognitive enterprise,” said Nayaki
Nayyar, President, Digital Service Management at BMC. “Companies that fail to
prepare for a business landscape where artificial intelligence, machine
learning, robotics, and automation redefine how we work will have difficulty
attracting and retaining skilled workforces. Our BMC Digital Workplace solution
increases the ability to deliver on those criteria by providing key digital
workplace capabilities in the cloud or on-premise, all available via a single pane
of glass that transforms the way we work.”Available both in the cloud and on-premise, BMC Digital Workplace
enables IT, HR, Legal, facility management, and any other line-of-business
groups to offer employees one-stop-shopping for the tools and information they
need to do their work effortlessly. Combining native mobile apps and context
and location-aware services, workers can find answers, request services, and
ask for help with the ease.
transformative digital workplaces that engage and empower employees by placing
them at the center of an increasingly-cognitive enterprise,” said Nayaki
Nayyar, President, Digital Service Management at BMC. “Companies that fail to
prepare for a business landscape where artificial intelligence, machine
learning, robotics, and automation redefine how we work will have difficulty
attracting and retaining skilled workforces. Our BMC Digital Workplace solution
increases the ability to deliver on those criteria by providing key digital
workplace capabilities in the cloud or on-premise, all available via a single pane
of glass that transforms the way we work.”Available both in the cloud and on-premise, BMC Digital Workplace
enables IT, HR, Legal, facility management, and any other line-of-business
groups to offer employees one-stop-shopping for the tools and information they
need to do their work effortlessly. Combining native mobile apps and context
and location-aware services, workers can find answers, request services, and
ask for help with the ease.
BMC Digital Workplace also provides cost-benefits to the organisation by
reducing service desk call volume by as much as 67 percent with self-service IT. That frees up support teams to spend
more time focused on business-critical issues and strategic initiatives. In
August 2016, BMC received the highest Vendor Product Scores for the Basic
Digital Workplace ITSSM Use Case (3.76/5) and Advanced Digital Workplace ITSSM
Use Case (3.88/5) from Gartner in its report, “Critical Capabilities for IT Service
Support Management Tools, 2016.”[1]For more information about BMC Digital Workplace, visit http://www.bmc.com/it-solutions/digital-workplace.html.
reducing service desk call volume by as much as 67 percent with self-service IT. That frees up support teams to spend
more time focused on business-critical issues and strategic initiatives. In
August 2016, BMC received the highest Vendor Product Scores for the Basic
Digital Workplace ITSSM Use Case (3.76/5) and Advanced Digital Workplace ITSSM
Use Case (3.88/5) from Gartner in its report, “Critical Capabilities for IT Service
Support Management Tools, 2016.”[1]For more information about BMC Digital Workplace, visit http://www.bmc.com/it-solutions/digital-workplace.html.
Gartner does not endorse any vendor,
product or service depicted in its research publications, and does not advise
technology users to select only those vendors with the highest ratings or other
designation. Gartner research publications consist of the opinions of Gartner’s
research organisation and should not be construed as statements of fact.
Gartner disclaims all warranties, expressed or implied, with respect to this
research, including any warranties of merchantability or fitness for a
particular purpose.
product or service depicted in its research publications, and does not advise
technology users to select only those vendors with the highest ratings or other
designation. Gartner research publications consist of the opinions of Gartner’s
research organisation and should not be construed as statements of fact.
Gartner disclaims all warranties, expressed or implied, with respect to this
research, including any warranties of merchantability or fitness for a
particular purpose.
[1] Gartner, “Critical Capabilities for IT
Service Support Management Tools,” by Chris Matchett and Katherine Lord,
August 24, 2016
Service Support Management Tools,” by Chris Matchett and Katherine Lord,
August 24, 2016
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