Security in workforce technology and customer experience are top priorities for businesses across Southeast Asia (SEA)

Security in workforce technology and customer
experience are top priorities for businesses across Southeast Asia (SEA)

Independent study shows: Workforce
transformation in SEA will improve security and enable employees to meet
business goals in digital era

News highlights:

·         Three in five respondents (63%) indicated that
improving customer experience is a top business priority

·         Nearly half of respondents (48%) stated that
better devices that improve information flow across the organization will be
helpful in retaining talent

·         More than half of respondents (53%) said that
security breaches are a PC lifecycle management challenge

SEA, April 13,
2017 – Recent
research on Workforce Transformation has found that employee device security
and customer experience are top priorities in Southeast Asia for both
businesses and IT leaders. In the digital era, enabling the workforce with
technology is a deliberate strategy to foster high performance and excellence.
It begins with understanding that customer experience, devices that improve
talent retention, and demand for devices driven by better user experience are
decisively linked.

The commissioned
study, conducted by Forrester Consulting on behalf of Dell, investigated the
key challenges and drivers that businesses are facing in the adoption of
workforce enablement technology.

“The workforce of
today is a highly interconnected one with new technologies empowering people to
perform at their best. IT and business leaders are embarking on a workforce
transformation strategy as they need to equip their workforce with the right
devices and software to optimize productivity,” said Rakesh Mandal, Director
and General Manager, Client Solutions, South Asia and Korea, Dell. “Employee
experience is a critical factor in boosting financial revenue and enhancing
customer revenue – a continuing priority for Southeast Asia companies as they
move into the new age digital economy.”

According to Forrester
Consulting, “Business leaders know that to succeed, they need committed and
driven employees who understand the value their work delivers to customers and
have the right tools to boost their productivity. But attracting and retaining
the best talent is a growing challenge, forcing many organizations to look to
ideal technology partners that can help manage device lifecycles and, more
specifically, PC life cycles.”

Financial returns:
businesses juggle meeting financial goals with elevating customer experience

Firms in SEA are at the
crossroads between meeting financial goals and creating a niche for themselves
in the new age digital economy. 63% of respondents indicated that their top
business priority will be to improve customer experience. 71% of the business and IT leaders across organizations in SEA
ranked prioritizing reducing costs for their organizations as the topmost
priority.

To enable their
workforce effectively, understanding device diversity is also the key to talent
retention, with 48% citing better devices as a pull factor.

Workforce security:
employee devices remain vulnerable

The complexity of the
IT environment due to diverse devices, coupled with growing sophistication of
security threats, outdated security policies and easy information access have
made endpoint devices increasingly vulnerable. 

According to the
survey, 81% of respondents are concerned about the legal liability issues
arising from Bring Your Own Device (BYOD) policies, while 44% said that
organization-wide breaches originate from employee devices.

Despite their
challenges, 75% of survey respondents said that replacing older PC hardware
with newer PC hardware will significantly improve the security landscape for
organizations, and 75% will look at resolving user authentication
vulnerabilities.

Workforce enablement:
enabling employees through device lifecycle management

Employees want to work
from multiple locations and use several different devices, including their
personal devices, at work. Thus, they are demanding faster refresh cycles,
enhanced user experience and corporate support for all their devices.

However, organizations
face challenges managing their overall PC lifecycle with 53% of respondents
citing complexity from vendor management as an inhibitor for effective
management. Meanwhile, the growing sophistication of threats
has made old workforce technology vulnerable. 53% of respondents cited that the
frequency of security PC breaches is a top concern for firms.

To overcome these
critical challenges, firms need to partner with technology providers for
holistic PC lifecycle management solutions. Business leaders also need to focus
on changing the way the company functions. To complement this, CIOs must help
with the challenge of employee productivity to in turn enhance customer
experience, by providing the tools to better understand and address those
diverse needs and requirements.

Companies can use the Dell Workforce
Transformation Maturity Assessment Tool to get customized results and
recommendations which will provide insights into their organization’s maturity
on workforce technology.

The research findings
resulted from a phone-based survey of 327 IT and business decision-makers
across China, India, Japan, SEA (Indonesia, Malaysia, Philippines, Singapore),
Korea, and ANZ (Australia, New Zealand). It was conducted at the end of 2016.

Links:

·         Workforce Transformation
Whitepaper

Ø  Video 1, Video 2

·         Workforce Transformation
Infographic