Global Survey Reveals
Consumers and Businesses Recognize Advantages of Digital Cohesion
Consumers and Businesses Recognize Advantages of Digital Cohesion
Research Suggests Users
See Opportunities in Network-based ‘Mega-services’
See Opportunities in Network-based ‘Mega-services’
SINGAPORE – (February 27,
2017) – Juniper Networks (NYSE: JNPR), an industry
leader in automated, scalable and secure networks, today revealed the
results of extensive global market research into business and consumer
attitudes towards the readiness for an era of Digital Cohesion, where predictive, automated,
network-based mega-services adapt to user behavior, enabling better
decision-making and enriching personal and business lives. The announcement was
made at Mobile World Congress, in Barcelona, Spain, Feb. 27 – March 2,
2017. Attendees can visit Juniper Networks at Mobile World Congress: Hall 2,
Booth 2J60.
2017) – Juniper Networks (NYSE: JNPR), an industry
leader in automated, scalable and secure networks, today revealed the
results of extensive global market research into business and consumer
attitudes towards the readiness for an era of Digital Cohesion, where predictive, automated,
network-based mega-services adapt to user behavior, enabling better
decision-making and enriching personal and business lives. The announcement was
made at Mobile World Congress, in Barcelona, Spain, Feb. 27 – March 2,
2017. Attendees can visit Juniper Networks at Mobile World Congress: Hall 2,
Booth 2J60.
The 16-country survey*
suggests business and consumer users see Digital Cohesion as an inevitable,
positive societal development. Consumers anticipate it will bring certain
advantages, ranging from improved community infrastructure with more
responsive, effective emergency services to more efficient use of personal
time, improved education and learning capabilities, lower living costs such as
greater home energy efficiency and more informed decision-making. Business
respondents say Digital Cohesion will deliver advantages including increased
productivity, improved budget efficiency, new workforce management models and
business service innovation. And with mobile devices serving as data collection
points to drive mega-services, we believe telecommunication service providers
will need to re-examine the way they architect their networks in order to
support this era.
suggests business and consumer users see Digital Cohesion as an inevitable,
positive societal development. Consumers anticipate it will bring certain
advantages, ranging from improved community infrastructure with more
responsive, effective emergency services to more efficient use of personal
time, improved education and learning capabilities, lower living costs such as
greater home energy efficiency and more informed decision-making. Business
respondents say Digital Cohesion will deliver advantages including increased
productivity, improved budget efficiency, new workforce management models and
business service innovation. And with mobile devices serving as data collection
points to drive mega-services, we believe telecommunication service providers
will need to re-examine the way they architect their networks in order to
support this era.
Security Concerns: Users
to Make Careful Choice of Trusted Provider Brands
to Make Careful Choice of Trusted Provider Brands
The survey also
highlights that consumer and business respondents have concerns about security
and compliance around mega-services. It also indicates these concerns will be
significantly more influential than design and aesthetic preferences on user
behavior and brand choices. These findings suggest that trust is non-negotiable
for users and a thoughtful, proactive approach to security provisioning within
these mega-services is paramount.
highlights that consumer and business respondents have concerns about security
and compliance around mega-services. It also indicates these concerns will be
significantly more influential than design and aesthetic preferences on user
behavior and brand choices. These findings suggest that trust is non-negotiable
for users and a thoughtful, proactive approach to security provisioning within
these mega-services is paramount.
Highlights include:
Consumer
Response Data
Response Data
Living
Smarter & Greener in Singapore as a result of Digital Cohesion
Smarter & Greener in Singapore as a result of Digital Cohesion
- More than half of consumer respondents (59%) in Singapore expect
their surroundings to become ‘smarter’ over the next five years, as
services and apps become more integrated and automated.
· Currently, consumers
have an average of 4 connected devices (3.95), around half of which are
connected to their home’s infrastructure.
have an average of 4 connected devices (3.95), around half of which are
connected to their home’s infrastructure.
- 61% of those surveyed in Singapore (58% global) cite ‘time saving’
as a key benefit of smarter services in their daily lives; 53% (43%
global) believe smart services will deliver more useful information
leading to better decision making; 27% in Singapore as well as globally
believe it will reduce the cost of living. - In a world where Digital Cohesion leads to mega-services, 59% of
local consumers (61% global) expect to see improved energy consumption as
a result of these services, while 54% (51% global) expect to see better
support/response from emergency services. - Three-quarters of consumer respondents (74% in Singapore, 75%
global) say they rely on mobile connections to live safer, smarter and
more efficient lives.
Trust Matters
- 61% of consumer respondents
locally (53% global) specify security as the most important factor when
selecting a new smart device. - 82% (77% global) specified
trust as “important” for an integrated, connected service-related device. - 90% of local respondents (76%
global) also say brand is an important factor when choosing a ‘smart’
service provider. - By comparison, only 28% of
consumer respondents (20% global) consider design as a very important
factor in smart services.
Business Response
Data
Data
Driving Business
Advantage in Singapore
Advantage in Singapore
- 92% of business respondents in Singapore expect business services
innovation to result from Digital Cohesion; 88% in Singapore (91% global)
also expect it to enable flexible new workforce management capabilities. - When considering the biggest commercial benefits resulting from
Digital Cohesion, 62% of business respondents (60% global) cite increased
automation and control capabilities and 66% (58% global) cite increased
productivity. - 59% of business respondents
(51% global) also expect Digital Cohesion to deliver improved customer
experience within their organizations.
Trust
is Critical
is Critical
· Singaporean businesses are the second most
unready of all markets for a digital cohesion era in trust, with Japanese
businesses the most unprepared across the board.
unready of all markets for a digital cohesion era in trust, with Japanese
businesses the most unprepared across the board.
- 77% of business respondents
(66% global, 84% Malaysia) see security/compliance as the biggest risk factor
in Digital Cohesion. - Only 14% in Singapore (25%
global) say they are “completely ready” to trust the security in the
underlying networks and devices. - When thinking about dealing
with the consequences of more smart devices being introduced into an
organization’s network infrastructure, 83% of business respondents (85%
global) expect to manage the influx pragmatically rather than restricting
devices as a way to counteract security concerns.
Supporting Quote:
“Advances
in networking are driving the push towards Digital Cohesion. At Juniper
Networks, we envision self-driving networks that will help enable adaptive
‘mega services’ – transforming enterprise and consumer experiences and
connecting them to people, services and information.”
in networking are driving the push towards Digital Cohesion. At Juniper
Networks, we envision self-driving networks that will help enable adaptive
‘mega services’ – transforming enterprise and consumer experiences and
connecting them to people, services and information.”
- Rami Rahim, chief executive
officer, Juniper Networks
*About
the Global Research
the Global Research
Juniper
Networks commissioned Loudhouse Research to survey 4,800 +
consumers and senior IT decision makers (ITDMs) in Australia/New Zealand,
China, France, Germany, India, Italy, Japan, Malaysia, the Netherlands,
Singapore, South Korea, Spain, Sweden, United Arab Emirates, the United States
of America, the United Kingdom. The survey was conducted in January 2017 and
comprises 100+ ITDMs and 200+ consumer respondents per country. Age groups
surveyed range from 18 to 65+. ITDMs surveyed represent organisations between
251-1000 employees (53 %) and 1000+ employees (47 %). Industry verticals
included range from public sector, education and health to retail,
manufacturing and IT.
Networks commissioned Loudhouse Research to survey 4,800 +
consumers and senior IT decision makers (ITDMs) in Australia/New Zealand,
China, France, Germany, India, Italy, Japan, Malaysia, the Netherlands,
Singapore, South Korea, Spain, Sweden, United Arab Emirates, the United States
of America, the United Kingdom. The survey was conducted in January 2017 and
comprises 100+ ITDMs and 200+ consumer respondents per country. Age groups
surveyed range from 18 to 65+. ITDMs surveyed represent organisations between
251-1000 employees (53 %) and 1000+ employees (47 %). Industry verticals
included range from public sector, education and health to retail,
manufacturing and IT.
Additional Resources
· Juniper Blogs and
Community: J-Net
Community: J-Net
- Juniper 1on1 app: Keep up with
all things Juniper right from your smartphone. Download the app from iTunes and Google Play store today.
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