Five trends for better business communication in 2017

According
to the AV-TEST
Institut more than 390,000 instances of new malware are now
registered each day on average. This works out to about 270 new computer
viruses per minute. This trend matches data collected by Retarus’ security
experts, who discovered 3.5 times more viruses in one month in 2016 than in the
entire 2015 calendar year. The problem remains that pure virus-protection
solutions are unable to offer one hundred percent safety. That’s why new
security mechanisms are now urgently required. One example is innovative
detection solutions which are able to identify previously unrecognized malware,
even after it has already found its way into a company’s infrastructure. The
administrators are informed immediately about the users concerned, enabling
them to react before the malware has caused any harm. If the infected file has
already been executed, detection functions simplify the IT forensics and also
provide details which can be used to reveal weak points and to optimize system
settings.

With
the rising number of partners tied in to electronic business processes,
enterprise communication is growing ever more complex. For long-term success in
business, the smooth interchange of information along the entire length of the
supply chain and the reliable delivery of relevant information are just as
important as the goal-driven contents which are provided. No matter whether
it’s an order, product recall or mTAN, it’s crucial that business-critical data
is available at the exact time and place it’s needed – around the globe. Messages
which cannot be relied on, or are not delivered in a timely manner, quickly
lead to high follow-on costs. Information logistics experts facilitate the
trouble-free flow of information by providing the full range of communication
channels worldwide by means of a global delivery network.

The
success of a business will continue to become more dependent on the quality of
exchanged information and how up to date it is. Existing manual processes are
often prone to error and tend to be time intensive. To optimize operating
processes, communication processes have to be bundled, consolidated and digitized
at a reasonable cost. The data should also be transmitted directly to the
devices or applications which need the information and have the ability to
process it further. Cloud communication platforms and the services connected to
them ensure an efficient interchange of information, no matter whether it’s
from person to person (P2P), from
application to person (A2P) or automated as machine to machine (M2M)
communication.

According
to analysts
at IDC the market for
customer communications management is set to grow at an average of 8 percent
over the next 5 years. Tailor-made communication processes will play a key
role. Only dependable, secure and customized business communication facilitates
close customer relations and customer retention, helping companies to gain a
significant competitive advantage on markets which are saturated and highly
competitive. Thanks to reliable provision of services, automated process
communications and integration, as well as transparent reports, enterprises can
now use innovative communication services to carry out transactions more
efficiently and ensure faster interaction with customers. These services can
ideally be integrated seamlessly into business applications by means of
standardized APIs and adapted quickly and flexibly to meet new requirements at
any time. They moreover fulfill the most stringent requirements for security
and compliance.

No
matter whether you’re thinking of household appliances, cars or industrial
robots – an ever growing number of devices and appliances are now networked
with each other in the Internet of Things (IoT). A substantial part of the
product’s usefulness will in the future lie in the intelligent combination or
software, sensors and communication. In order to ensure a secure and integrated
flow of information throughout all parts of the process chain, various
application and communication protocols have to be interlocked with each other.
Special cloud solutions for information logistics facilitate the efficient and
secure interchange of data between all connected platforms. Business-relevant
information is also always delivered at the right time in the format that is
most suitable for the recipient. On request, the data can also automatically be
converted into other communication standards.