CyberSource enables Tiket.com to reach new markets faster, safer, and with confidence

·  CyberSource’s fraud
management solutions provide a secure online payment environment, enabling
better customer experience and retention

·  Tiket.com processes
payments instantly across multiple channels with CyberSource’s payment gateway,
delivering a seamless mobile and online payment experience to the customer

JAKARTA, Indonesia – 23
August 2016 – CyberSource, a Visa Inc. company
(NYSE: V), and one of the world’s largest providers of eCommerce payment
management services, announced its partnership with Tiket.com, one of
Indonesia’s largest Online Travel Agents (OTA). Through the use of CyberSource’s
payment and fraud management solutions, Tiket.com has managed to maintain a
fraud rate below the industry average, even as it doubled its revenue in the
past year.

Hotel bookings made
through OTAs in Indonesia are projected to grow by IDR2 trillion (USD 149
million) annually, due to a consistent 200-300 percent increase in online
travel bookings .  Taking advantage of the burgeoning eCommerce activity,
Tiket.com plans to expand into new territories, both locally and
internationally, in 2016. CyberSource’s solutions enable Tiket.com to process
web and mobile payments securely, allowing Tiket.com to manage multiple
customer channels via a single platform.

The travel industry
typically involves cross-border transactions which face more exposure to potential
fraudulent transactions. Tiket.com leverages CyberSource Decision Manager to
keep fraud in check even as it grows. In fact, Tiket.com has been able to
retain customer loyalty and grow its customer base without a significant
increase in customer complaints. CyberSource Decision Manager leverages the
World’s Largest Fraud Detection Radar to automatically screen more inbound
orders faster, more accurately, and with less manual intervention. As a result,
Tiket.com has been able to elevate customer experience with a secure and
frictionless payment process, which in turn expands the company’s reach. This
is clearly demonstrated in the company’s annual revenues doubling year-on-year
since 2011.

With the company more
than doubling in revenue annually, Tiket.com is the most extensive online
booking platform in Indonesia, covering both the OTA and entertainment
industries. Currently, Tiket.com employs more than 250 people across three
offices in Indonesia, and partners 30 regional and domestic airlines, as well as
more than 180,000 hotels around the world.

“With customer
retention a critical part of our business growth, ensuring a frictionless
payment journey enables us to elevate our customers’ booking experience,
reducing the chance of chargebacks. Even as we grow our customer base, we are
heartened that our fraud rates remain among the lowest within Indonesia’s OTA
industry. As a globally trusted brand, CyberSource’s fraud management and
payment solutions have undoubtedly been critical to our company’s success as
they afford our customers with peace of mind,” said Gaery Undarsa, Chief
Communication Officer, Tiket.com.

“Indonesia’s eCommerce
market is projected to reach USD16.4 billion by 2019, with the online travel
sector projected to become the country’s second largest market . With
Indonesia’s thriving online travel market, global payment acceptance is ever
more critical in helping businesses sell via multiple channels, while reducing
risk and improving operations as demands change. With a proven, reliable and
secure platform serving over 475,000 customers globally, CyberSource is
delighted to partner Tiket.com towards its goal of becoming the most trusted
travel and entertainment online booking gateway in Indonesia”, said Chew Ann
Wee, Senior Regional Director, Southeast Asia, CyberSource.