Alcatel-Lucent
Enterprise UC solutions help employees and businesses respond faster and more
efficiently to customers
Enterprise UC solutions help employees and businesses respond faster and more
efficiently to customers
Single client interface reaches across all devices to help manage communication interactions in
a one application
a one application
At a glance:
·
Integration of real-time business
communications with all major enterprise productivity suites
Integration of real-time business
communications with all major enterprise productivity suites
- Addition of the new Apple OS-X client extends
UC tools across all major corporate systems and devices to improve UC
adoption and reduce deployment/training costs - Visual automated attendant helps businesses route incoming
inquiries to the most relevant teams to deliver faster, more efficient
business responses to customers
ALE, operating under the Alcatel-Lucent
Enterprise brand,
today announced enhancements to its OpenTouch™ Suite are now available to help
businesses respond faster and more efficiently to customers. The Alcatel-Lucent OpenTouch Suite 2.2 offers employees a single client interface –
via OpenTouch Conversation – reaching across all devices to help manage
communication interactions in a single application. The OpenTouch Suite can be
integrated with on-premise and cloud-based productivity applications enabling businesses to improve communications
with teams and customers while leveraging their existing business communication
systems.
Enterprise brand,
today announced enhancements to its OpenTouch™ Suite are now available to help
businesses respond faster and more efficiently to customers. The Alcatel-Lucent OpenTouch Suite 2.2 offers employees a single client interface –
via OpenTouch Conversation – reaching across all devices to help manage
communication interactions in a single application. The OpenTouch Suite can be
integrated with on-premise and cloud-based productivity applications enabling businesses to improve communications
with teams and customers while leveraging their existing business communication
systems.
The latest release of OpenTouch Suite 2.2, which
includes OpenTouch Conversation, offers these new
features:
includes OpenTouch Conversation, offers these new
features:
·
Integration with third party productivity suites such as Microsoft Office™
16, Microsoft Office 365™, Google Apps for Business™, IBM Notes® and Domino® 9 which
provides easy click-to-call, real-time presence and collaboration capabilities.
Integration with third party productivity suites such as Microsoft Office™
16, Microsoft Office 365™, Google Apps for Business™, IBM Notes® and Domino® 9 which
provides easy click-to-call, real-time presence and collaboration capabilities.
·
Support of all Alcatel-Lucent OmniPCX™ Enterprise-compatible phones,
including the new 8018 DeskPhone, 8212 and 8262 DECT handsets. This improves employee productivity by
providing instant messaging, document and screen sharing while simultaneously using
the office phone.
Support of all Alcatel-Lucent OmniPCX™ Enterprise-compatible phones,
including the new 8018 DeskPhone, 8212 and 8262 DECT handsets. This improves employee productivity by
providing instant messaging, document and screen sharing while simultaneously using
the office phone.
·
Availability of the simplified single communications platform on Apple
OS-X, delivering consistent capabilities with existing Windows® PC, Android™,
iPhone® and iPad® clients.
Availability of the simplified single communications platform on Apple
OS-X, delivering consistent capabilities with existing Windows® PC, Android™,
iPhone® and iPad® clients.
·
A new built-in visual automated attendant that helps businesses more
simply manage incoming customer calls and route them to the appropriate teams
for resolution.
A new built-in visual automated attendant that helps businesses more
simply manage incoming customer calls and route them to the appropriate teams
for resolution.
·
Call-log and messaging indicators are
added to OpenTouch Conversation
One, the multi-platform Web-based version which provides essential unified
communications.
Call-log and messaging indicators are
added to OpenTouch Conversation
One, the multi-platform Web-based version which provides essential unified
communications.
·
Contactless Call Shift is now available on Android devices. This
capability allows for seamless transfer of calls between smartphones and
deskphones for improved employee mobility and supports privacy needs in
open-plan office environments.
Contactless Call Shift is now available on Android devices. This
capability allows for seamless transfer of calls between smartphones and
deskphones for improved employee mobility and supports privacy needs in
open-plan office environments.
·
A new cost-effective video collaboration
option is available for small meeting rooms with integrated tools on the Alcatel-Lucent
8088 Smart DeskPhone.
A new cost-effective video collaboration
option is available for small meeting rooms with integrated tools on the Alcatel-Lucent
8088 Smart DeskPhone.
These new enhancements in the OpenTouch Suite 2.2
can be delivered on-premise, in the cloud or in a hybrid approach in order to
meet enterprises deployment needs. This flexibility enables a smooth migration
path from on-premises telephony to cloud-based unified communications.
Businesses can choose between on premise models or OpenTouch Enterprise Cloud
off-premise models. The latter offer a unique, flexible “pay per use” OPEX mode.
can be delivered on-premise, in the cloud or in a hybrid approach in order to
meet enterprises deployment needs. This flexibility enables a smooth migration
path from on-premises telephony to cloud-based unified communications.
Businesses can choose between on premise models or OpenTouch Enterprise Cloud
off-premise models. The latter offer a unique, flexible “pay per use” OPEX mode.
OpenTouch Suite 2.2 enhancements also meet
additional enterprises deployment needs including:
additional enterprises deployment needs including:
·
OpenTouch Enterprise Cloud is ideal for the hospitality market looking for
consumption-based models and innovative applications, such as Mobile Guest
Softphone for BYOD.
OpenTouch Enterprise Cloud is ideal for the hospitality market looking for
consumption-based models and innovative applications, such as Mobile Guest
Softphone for BYOD.
·
The
OpenTouch Suite supports
VMware vSphere® 6 for private cloud deployments.
The
OpenTouch Suite supports
VMware vSphere® 6 for private cloud deployments.
·
OpenTouch
Business Edition,
the all-in-one platform for mid-sized companies, now supports high availability of UC applications and automated
switchover in case of server failure, improving business continuity.
OpenTouch
Business Edition,
the all-in-one platform for mid-sized companies, now supports high availability of UC applications and automated
switchover in case of server failure, improving business continuity.
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