User feedback is among those elements that can guide an app toward success. The insights and information gained from user feedback are invaluable for app developers because they can help unravel user preferences, bugs, pain points, and potential areas of improvement. One of the best ways to get user feedback is through an in-app feedback system, where the feedback provided by users is collected directly from within the app.
Most developers don’t pay much heed to user feedback but it is very important to improve the app over time. In this article, we have discussed a few reasons explaining the importance of in-app feedback and why it should be prioritized.
Allows to Quickly Fix Bugs and Issues
With the help of in-app feedback, you can fix your app’s bugs quickly. Whether you are planning to launch your app or have launched the app, during the process of testing, you can gain valuable insights from in-app user feedback that can allow you to identify potential issues and bugs.
During the process of app testing, users can report issues that they have encountered while using the app. This can help to identify any issues, glitches, or imperfections within the app so that they can be fixed in no time before users on a wide scale start to experience those problems. Nowadays, most apps including TapTap, have a built-in system where users can just shake their phone to pop up the feedback screen and report any issue that they have encountered so that other users don’t face any such issue after downloading the TapTap APK.
Helps to Save Money
With the help of in-app user feedback, developers can save a lot of money, both during the app development process and after it is launched. For instance, in-app feedback aids developers in quickly identifying and fixing bugs that users are facing within the app. As a result, developers will focus on fixing the issues directly instead of finding the issue first and fixing it.
This will result in developers spending less time on solving issues and bugs, leading to fewer hours being billed. At the same time, quick and proactive bug-fixing will minimize user downtime and prevent potential revenue that might have occurred if the downtime was substantial.
Allows to Continuously Monitor the App’s Performance
Every app developer out there wants to continuously track the performance of their app to ensure that the app performs its function as intended. The value of in-app feedback in this regard is that it provides developers with a continuous update on the performance of the app, which enables them to monitor the app’s performance and improve it over time to improve the user experience.
Developers utilize various methods to continuously monitor the performance of the app including in-app feedback, official website feedback, and various analytical tools but the benefit of in-app feedback is that it enables immediate issue identification so that developers can identify the root cause and rectify it promptly.
Helps to Avoid Negative User Reviews
User reviews are very important these days, at least for app stores because user reviews play a major role in enhancing app visibility, instilling user trust, and driving downloads. The benefit of in-app feedback in light of this is that it can help you avoid negative reviews for your app on various stores.
If you have an in-app feedback system in place and you are reacting quickly to feedback and addressing user-reporting issues then, users would rather report an issue than write a negative review on app stores. This can not only help you gain the trust of customers but also help to avoid negative reviews and build a loyal customer base.
