NICE Provides the First Voice-Based Authentication Solution at a Domestic Bank
in Indonesia
Permata Bank is adopting NICE Real-Time
Authentication in order to improve the customer experience as well as boost
efficiency and security
Authentication in order to improve the customer experience as well as boost
efficiency and security
Singapore, 2 October, 2017 – NICE (Nasdaq:NICE) today announced that, with the implementation of NICE Real-Time
Authentication, Permata Bank is the first domestic bank in Indonesia to
introduce voice biometrics as part of its customer authentication protocol.
NICE Real-Time Authentication (RTA), together with its process automation
solution, will allow the financial institution to conduct secure and seamless
voice authentication, improving customer service.
Authentication, Permata Bank is the first domestic bank in Indonesia to
introduce voice biometrics as part of its customer authentication protocol.
NICE Real-Time Authentication (RTA), together with its process automation
solution, will allow the financial institution to conduct secure and seamless
voice authentication, improving customer service.
Permata Bank is a
veteran NICE customer, already benefiting from its Quality and Workforce
Management solutions, as well as real-time back office applications. More
recently, the bank sought new ways to improve fraud prevention and increase the
efficiency of its contact center, turning to NICE to address these challenges.
veteran NICE customer, already benefiting from its Quality and Workforce
Management solutions, as well as real-time back office applications. More
recently, the bank sought new ways to improve fraud prevention and increase the
efficiency of its contact center, turning to NICE to address these challenges.
NICE’s award winning Real-Time Authentication (RTA)
solution creates and utilizes one voice print for each caller
to deliver quick and efficient customer service across all voice channels, with
no customer effort required. Authentication takes place within the first few
seconds of the call, and customers’ issues are resolved during the natural flow
of conversation, without them having to answer so many pesky security
questions. This automated, rapid and transparent process will help Permata Bank
deliver better service while improving the accuracy of its fraud prevention
program.
solution creates and utilizes one voice print for each caller
to deliver quick and efficient customer service across all voice channels, with
no customer effort required. Authentication takes place within the first few
seconds of the call, and customers’ issues are resolved during the natural flow
of conversation, without them having to answer so many pesky security
questions. This automated, rapid and transparent process will help Permata Bank
deliver better service while improving the accuracy of its fraud prevention
program.
Bianto Surodjo,
Director of Consumer Banking at Permata Bank:
Director of Consumer Banking at Permata Bank:
“Permata Bank’s
introduction of voice biometrics in the local banking industry positions us as
a leader in financial services innovation throughout Indonesia. This is largely
thanks to NICE’s unique Fluent engine capability, which provides omnichannel
authentication with a single voiceprint, which is a major advantage over
competing solutions in the market.”
introduction of voice biometrics in the local banking industry positions us as
a leader in financial services innovation throughout Indonesia. This is largely
thanks to NICE’s unique Fluent engine capability, which provides omnichannel
authentication with a single voiceprint, which is a major advantage over
competing solutions in the market.”
Darren Rushworth,
president of NICE APAC:
president of NICE APAC:
“We are excited to
help Permata Bank become the first domestic bank in Indonesia to adopt voice
biometrics technology in order to improve its service levels and cement its
place as a market leader. Providing accurate and quick voice authentication,
which is so crucial to all retail banking activities, is part of NICE’s mission
to reinvent customer service while ensuring absolute data security.”
help Permata Bank become the first domestic bank in Indonesia to adopt voice
biometrics technology in order to improve its service levels and cement its
place as a market leader. Providing accurate and quick voice authentication,
which is so crucial to all retail banking activities, is part of NICE’s mission
to reinvent customer service while ensuring absolute data security.”
About NICE
NICE (Nasdaq:NICE) is
the worldwide leading provider of both cloud and on-premises enterprise
software solutions that empower organizations to make smarter decisions based
on advanced analytics of structured and unstructured data. NICE helps
organizations of all sizes deliver better customer service, ensure compliance,
combat fraud and safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are using NICE
solutions. www.nice.com.
the worldwide leading provider of both cloud and on-premises enterprise
software solutions that empower organizations to make smarter decisions based
on advanced analytics of structured and unstructured data. NICE helps
organizations of all sizes deliver better customer service, ensure compliance,
combat fraud and safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are using NICE
solutions. www.nice.com.
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