Circles.Life strengthens customer experience by launching SIM card Self-Collection with SingPost

Circles.Life
strengthens customer experience by 

launching SIM
card Self-Collection with SingPost

Singapore, 27 September 2017 – 
True to the Circles.Life mission of bringing power back to the customer, SIM
card Self Collection was launched in September 2017 through Singapore Post
Limited (SingPost).  By listening to customer feedback, we saw a big
demand for Self -Collection options. This option was launched alongside same
day and weekend deliveries as well as shorter 2-hour delivery slots, giving
oncoming customers even greater delivery flexibility.   A customer
can order a Circles.Life SIM card and get it delivered directly to their door
that same day within a few hours.  That’s the beauty of e-commerce in
Singapore.

New customers can select the Self Collection option at plan checkout on the
Circles.Life e-commerce website. For the initial pilot phase, we have launched
the Self Collection service at five post offices located throughout Singapore:

1.    
General Post Office @ SingPost Centre
(Central)

2.    
Jurong East Post Office (West)

3.    
Sengkang Central Post Office
(North-East)

4.    
Shenton Way Post Office (CBD)

5.    
Toa Payoh Central Post Office
(Central)

Customers will have five business days to collect their SIM card from their
chosen post office and present their NRIC/ID documents for validation and
Self-Collection. We will be adding many more locations by the end of the year,
leveraging the 57 post offices nationwide.

“Opening Self Collection is yet another way Circles.Life empowers new
customers by putting the power back in their hands. With a consistent customer
satisfaction rating of 90%, we don’t stop there. Our mission is to improve the
customer experience to a 100% customer satisfaction rating.  SingPost is
one of the companies we work with, who support our mission to provide an
exceptional customer experience and help make it possible,” says Deepak Bhatia,
Head of Operations.

Circles.Life has worked with SingPost since Circles.Life launch in May,
2016.  Together, SingPost has helped us to deliver industry leading
success rates.

“By working with us, Circles.Life is able to bring greater convenience and
flexibility for its customers. The addition of Circles.Life SIM card Self
Collection service at our post offices complements the myriad of delivery and
collection options that SingPost offers,” says Bernard Leong, Head of Post
Office Network and Digital Services, Singapore Post Limited.