Hearti Lab Builds Watson-Powered Insurance Chatbot to help SMEs Enhance Their Human Resource Management Functions

Hearti Lab Builds Watson-Powered Insurance Chatbot to
help SMEs Enhance Their Human Resource Management Functions

SINGAPORE
– 2 AUGUST 2017 – IBM (NYSE: IBM) today announced Singapore
startup, Hearti Lab, has developed a Watson-powered chatbot for its mobile
application – “Hearti Chat”. Targeted at employees of small and medium
enterprises (SMEs), the chatbot aims to help users better understand what
general insurance covers, identify their personal coverage gaps, and make more
informed buying decisions by providing them with data-driven recommendations.Built
on the IBM Cloud, the chatbot leverages Watson Conversation services to
respond to users’ queries in natural language 24/7, allowing users to easily
access details about a particular insurance product and purchase it
thereafter.

Hearti
Lab provides human resource solutions to small and medium enterprises, allowing
simpler management of employee benefits, payroll, leaves, and insurance claims.

Sompo
Insurance Singapore Pte. Ltd is the first insurer to launch a general insurance
chatbot using Hearti Lab’s platform and leveraging Watson. Built into the
Hearti Chat app, the chatbot, called ‘Serene’, is trained to ‘learn’ from
Sompo’s database of answers to queries on travel insurance. Hearti Lab’s new
conversational interface is able to accurately determine the intent of users’ questions
and quickly return high-confidence answers. Based on the information provided
by users, Serene recommends suitable insurance policies to users who can
purchase Sompo’s insurance policies through the mobile app.

Keith
Lim, Chief Executive Officer and Founder of Hearti Lab, said, “We have seen the
vast potential cognitive computing holds in reshaping how businesses grow and
transforming the customer experience. In saying that, we chose IBM Watson as we
believe it has the capabilities to power cognitive virtual agents that quickly
provide users with information.”

“Chatbots
are becoming an increasingly popular medium among businesses as a first
customer touchpoint, which is fundamentally transforming the customer
engagement experience. The degree to which businesses use Watson to deepen
engagement with customers will be the deciding competitive advantage,” said
Kenny Hay, Director of Cloud, IBM ASEAN.