Avaya Technology at Work Survey Reveals Singapore Employers Need To Provide More Technology Support for Mobile Employees

SINGAPORE, June 6, 2017 – A nationwide survey commissioned by Avaya,
conducted by research firm YouGov, reveals that employers in Singapore are not
providing the right tools for employees to effectively collaborate and
communicate internally across the organization, as well as externally with
customers. The results, based on interviews with 507 employees, highlight that
the communications and collaboration tools their workplaces provide are not
mobile-friendly and are not embedded into the applications and browsers that
employees “live in” every day. Nearly one quarter (24% ) of employees say their
employers do not provide the right technology tools for effective
communication.

The survey focuses on three key areas of
concern as companies seek more collaborative communications tools in the
workplace: being able to work seamlessly across any device of their choice,
having access to emails, shared files and tele or video-conferencing facilities
to manage work related calls, and finally easy access to collaboration tools.

As technology reshapes the workforce,
employees are relying on a patchwork of mobile and cloud-based collaboration
applications to keep up with the changing work environment. Nearly two in five
of office workers (39% ) spend an average of 8 working days away from their
desks in a typical month and need easy access to tele- or video-conferencing
facilities to manage work related calls, as well as access to emails and shared
files on the go.

Office workers want independent access to
email on their mobile phones (37%), calling and mobile data packages (43%), and
remote access to file servers and databases (43%) from their mobile devices or
outside the company network. Further, less than one in three have access to
third-party conference calling solutions (32%), video conference facilities
(27%) and desktop conference facilities (23%).

Employees also want to be able to work
effectively and seamlessly on device of their choice – desktop, laptop, mobile,
or tablet. Only 30% of full time employees in Singapore are currently able to.
In fact, more than 41% of office workers say they would want a hot desk
facility to work effectively from any location.

While office workers rely on technology to
keep track of and manage their work, from scheduling meetings, to sharing
digital, video and audio content, to recording meetings and sharing notes
afterward, many do not have easy access to collaboration technologies outside
of work – only 35% have calendar access on mobile.

Further, 70% of employees in Singapore are using
personal social messaging applications such as WhatsApp and WeChat for business
communications without oversight from IT teams, exposing organizations to data
breaches and security risks. These applications also do not integrate with
other enterprise tools such as email, work calendar and file storage
services.

More than half (53%) surveyed would build
communication and collaboration abilities into existing enterprise apps
(click-to-call through email; join conference call through calendar, etc.) and
an overwhelming 71% said that a technology-assisted environment can help
employees to be more productive.

“Digital transformation can be described as a
way of helping companies reduce complexity of customer interactions. Employees
are internal customers and the employee experience is the future of work. The
survey results clearly show employees are looking for simple, easy to use
mobile friendly collaboration tools that fit within their workflow. Avaya
Equinox is the industry’s first real unified communications solution that
enables employees to seamlessly use communication and collaboration tools
within their workflow,” said Sami Ammous, Sales Engineering Director, APAC,
Avaya.

Avaya Equinox consolidates various
applications and interfaces into one experience, liberating employees and IT
departments from disjointed communications that hinder productivity and
increase stress. Equinox delivers streamlined, mobile-first communications
within the applications and browsers employees depend on for their work. Now,
companies and employees within any vertical, and within any geography, can
experience the benefits of one-click, contextual interaction, collaboration and
conferencing from any browser or device using this totally streamlined,
completely customizable communications solution.