Rackspace Racks Up a Stevie Award for Innovation in Customer Service Management

Rackspace was awarded the 2016 Bronze Stevie Award for differentiating itself from other cloud providers through its customer service offering, Fanatical Support®. Rackspace’s results-obsessed, can-do approach to customer service is the crux of its business model. Fanatical Support does not only refer to industry-leading service level agreements with 24x7x365 support, it also means that Rackspace’s support team, engineers and architects with their specialized expertise pride themselves on going above and beyond. While Rackspace’s customers tap into the power of cloud computing, Rackspace provides the expertise to manage it.

“Great customer service is the beating heart of Rackspace,” said Ajit Melarkode, Managing Director, Rackspace Asia Pacific. “We innovate constantly in order to maintain our competitive advantage and our mission is to be recognized as one of the world’s greatest service companies. Winning a Stevie in APAC reinforces that we are winning that mission.” This award is the first for Rackspace in APAC, while in the U.S., Rackspace has won seven Stevies at The American Business Awards since 2012. This shows that our customer’s appreciation for Fanatical Support  has now expanded to the APAC region.

Rackspace is all about supporting technologies that best fit customers’ needs, and thus has expanded its portfolio further to accommodate such requirements. In 2015, Rackspace expanded its Fanatical Support offerings to other third party cloud platforms such as Amazon Web Services (AWS).  The company now boasts a team of experts with 280+ AWS professional and associate certifications worldwide who ensure customers get the right support no matter what platform they are using. Rackspace has turned cloud technology into a competitive service with the customer front and center.

The 2016 Asia-Pacific Stevie Awards have recognized organizations in 17 nations after receiving over 600 nominations about innovative achievements in the APAC region. More than 50 executives around the world participated in the judging to determine the Gold, Silver and Bronze Stevie Award winners in their respective areas of expertise. The Stevie Awards are considered to be the world’s premier business awards, conferring recognition for achievement in the workplace over the past 14 years in programs such as The International Business Awards and The American Business Awards.