CROWNE PLAZA® HOTELS & RESORTS TESTS DELIVERY ROBOT AT ITS HOTEL IN
THE HEART OF SILICON VALLEY
Savioke, Maker of the Relay Robot for the Hospitality Industry, Delivers Newest Innovation
Singapore, 13 August 2015: InterContinental Hotels Group (IHG), one of the world’s leading hotel
companies, today announces the launch of a new delivery robot at the Crowne Plaza San Jose-Silicon
Valley hotel. The robot, named Dash, was created by Savioke, makers of the Relay robot. Based in
Santa Clara, Calif., Savioke specializes in robot solutions for the hospitality industry.
The Crowne Plaza brand assists in making business travel work for its guests, and Dash will further
enhance the guest experience by providing quick and seamless delivery of snacks, toothbrushes and
other amenities to hotel guests. Approximately 3-feet tall and weighing less than 100 pounds, Dash is
designed to travel at a human walking pace and can independently navigate between floors, even
calling the hotel elevator using a special Wi-Fi connection.
Dash is Savioke’s latest version of its autonomous delivery service featuring automatic docking,
improved autonomy, and an all new design enabling Savioke to scale in response to demand. When
Dash arrives at the guest room, it phones the guest to announce its arrival, delivers the requested items,
and makes its way back to the front desk where it can dock itself into its own charging station.
Gina LaBarre, Vice President, Americas Brand Management, Crowne Plaza® Hotels & Resorts,
IHG, commented: “We are delighted to introduce Dash to our guests at the Crowne Plaza hotel in
Milpitas. Given the hotel’s location in the heart of Silicon Valley, it is a natural fit to enhance our service
delivery program with the addition of the latest in robot technology. We expect our guests to be
impressed by the technological sophistication of Dash and its ability to deliver the quality service they’ve
come to expect from the brand. Crowne Plaza hotel team members are also excited to explore new,
innovative ways to serve our guests using Dash.”
Steve Cousins, CEO of Savioke said: “We’re excited to see the updated version of our Relay robot
find a home at this Crowne Plaza hotel. With more than 300 guest rooms, this is the largest hotel to use
our robot technology, and as Dash becomes a fixture at the hotel, we look forward to hearing some
great stories from guests and staff alike.”
Based on testing at the Milpitas hotel, the Crowne Plaza brand will determine whether or not to roll out
the robot at other properties.