Veritas Study Shows that Organizations in Singapore are Moving to the Cloud Without Evaluating the Impact of a Cloud Outage

Veritas
Study Shows that Organizations in Singapore are Moving to the Cloud Without
Evaluating the Impact of a Cloud Outage

Singapore – March
9, 2018 – New findings from a study by Veritas
Technologies, a leader in multi-cloud data
management, indicate that an alarming majority (69 percent) of respondents
residing in Singapore have not fully evaluated the cost of a cloud outage to
their business and are therefore, ill prepared to deal with the impact of an
outage.

While cloud service
providers offer infrastructure-based service level objectives, the research
indicates that many organizations fail to understand their own responsibility,
in addition to that of the cloud service providers’, in ensuring that their
critical business applications are adequately protected in the event of an
outage.

The Truth in Cloud study
commissioned by Veritas and conducted by Vanson Bourne, surveyed 1,200 global
business and IT decision makers, revealed that almost all (99 percent) of the
respondents globally reported that their organizations will move systems to the
cloud in the next 12 to 24 months. Over a quarter (27 percent) also expect to
outsource all on-premises infrastructure to the public cloud.

While migration to the
cloud continues to accelerate, it is imperative that customers understand how
an outage could impact their business. More than one in three local respondents
(36 percent) expect less than 15 minutes of downtime per month but the reality
is that almost a third (27 percent) have experienced downtime more than double
that per month (31 minutes or more).

More than half (67
percent) of the local respondents believe that dealing with cloud service
interruptions is the primary responsibility of the cloud service provider. At
the same time, almost all (95 percent) of them also believe that their
organization’s cloud service provider is responsible for ensuring that their
workloads and data in the cloud are protected against outages.

While cloud service
providers have service level agreements in place – these are typically for the
infrastructure layer and they hold the responsibility for restoring their
infrastructure in the event of a cloud outage.

However, there are
other key considerations customers should keep in mind that go beyond the
actual infrastructure-level outage, such as bringing their applications back
online, once the infrastructure is back online. Depending on the complexity of
application inter-dependencies during restart and the amount of data lost
during the outage, the actual time of application recovery may be far longer
than the time of infrastructure recovery. An organization may alternately
decide to be more proactive and failover applications back to their on-premises
data center or to another cloud. This would be the primary responsibility of
the organization, not the cloud service provider.

“While more
organizations are operating with a cloud-first mentality, they are clearly
lacking in understanding the anatomy of a cloud outage and that recovery is a
joint responsibility between the cloud service provider and the business,” said
David Noy, vice president of product management, Veritas. “Immediate recovery
from a cloud outage is absolutely within an organization’s control if they take
a proactive stance to application uptime in the cloud. Getting this right means
less downtime, financial impact, loss of customers’ trust, and damage to brand
reputation.”

Not knowing the full
extent of how a cloud outage could potentially impact business is a risk very
few organizations can afford to take. But, the risks can be severely mitigated
with the right business resiliency strategies in place so as to reap the
benefits of embracing a multi-cloud world.

“The ability to
utilize and generate insights from cloud-based applications and new technologies
will allow organizations to deliver greater business value to their customers.
At Veritas, we fully embrace a multi-cloud approach and partner with many
leading cloud service providers to help customers easily migrate applications
and data to, from and in-between clouds, all while offering maximum business
uptime,” said Noy. “We work with the cloud service providers and our customers
to help ensure that they are protected in the event of a cloud outage so they
can keep their businesses flourishing.”

For
more on how Veritas’ innovative business resiliency and data protection
solutions can help safeguard your business, click here. And, find out how your organization can raise its
game with proactive and predictable disaster recovery to, from and in the
multi-cloud by viewing the Veritas webcast, infographic and tip sheet.

Vanson Bourne is an independent specialist in
market research for the technology sector. For more information, visit www.vansonbourne.com

Veritas Technologies empowers businesses of all
sizes to discover the truth in information—their most important digital asset.
Using the Veritas platform, customers can accelerate their digital
transformation and solve pressing IT and business challenges including
multi-cloud data management, data protection, storage optimisation, compliance
readiness and workload portability—with no cloud vendor lock-in. Eighty-six
percent of Fortune 500 companies rely on Veritas today to reveal data insights
that drive competitive advantage. Learn more at www.veritas.com or follow us on Twitter at  @veritastechllc.