Introducing ARRIS HomeAssure™: for the Ultimate Home Wi-Fi® Experience
The ARRIS HomeAssure solution combines innovative hardware and software for Service Providers to optimize wireless home network performance
Addresses all major triggers of Wi-Fi help-desk calls – to improve customer satisfaction and drive down opex for service providers
Singapore – September 14, 2017 – ARRIS International plc (NASDAQ: ARRS) today introduced ARRIS HomeAssure™, a comprehensive solution for service providers to deliver optimum home Wi-Fi® experiences.
Available now, the ARRIS HomeAssure solution addresses growing expectations for reliable and ubiquitous Wi-Fi – to minimize the challenges consumers face today when setting up and managing the ever-increasing number of Wi-Fi devices and Wi-Fi-enabled applications in the home.
With HomeAssure, consumers will experience consistent, high-speed Wi-Fi coverage, in and around the home, with Wi-Fi extenders and intelligent gateways that are simple to install, configure and manage. The solution proactively optimizes Wi-Fi, intelligently steering devices across access points on the home network for the best connection, making it easier to receive great Wi-Fi performance on every device, and even sustains voice over Wi-Fi calling. Subscribers can take control of their own home network, to manage set-up and fix problems, via a web portal or mobile app.
For service providers, the HomeAssure solution offers one of the most comprehensive sets of tools for delivering a first-class Wi-Fi experience. Operators report more than one in three calls to customer support are related to Wi-Fi issues – and many of these can be as simple as “what is my Wi-Fi password?”. HomeAssure addresses these and all other major Wi-Fi help desk call drivers by providing customer support personnel with much needed visibility, as well as the tools to remotely manage and optimize Wi-Fi for the customer to maintain the best service levels for all devices on the home network.
“The promise of gigabit broadband makes Wi-Fi one of today’s biggest focal points for service quality. Consumers expect consistent, high-speed Wi-Fi coverage throughout their home, even outside to their patios,” said Larry Robinson, ARRIS President, Customer Premises Equipment (CPE). “ARRIS HomeAssure allows service providers to couple the next era of Gigabit services with a great Wi-Fi experience. It combines our leadership in CPE, broadband services, and network and cloud technology to offer service providers a carrier-grade, end-to-end solution for ensuring the best possible Wi-Fi experience. It’s simple to use, self-optimizing, and it offers a valuable tool for reducing calls to the call center while improving customer satisfaction and loyalty.”
The open, standards-based solution integrates ARRIS HomeAssure-enabled broadband gateways and network extenders, consumer and technician applications, and the ARRIS ECO cloud management platform to improve operations management and help-desk support.
ARRIS HomeAssure addresses:
- Auto-configuration of network extenders – increase coverage in the home with self-configuring, ARRIS HomeAssure enabled Wi-Fi extenders, removing the need to enter SSID and password information.
- Automated Network Optimization – devices automatically move to the access point with the best signal or to avoid congestion and maximize performance. Fast Steering capabilities (also known as BSS Transition Management, 802.11v) move devices between access points in milliseconds, enabling voice or video calling over Wi-Fi.
- Consumer control via app, web and voice – manage the home network and fix problems, simply. This includes viewing and changing SSID/ passwords, signal measurement to locate the best place for an extender, configuring guest access and setting parental controls.
- ECO Cloud Management – service provider capabilities including: remote monitoring and configuration for policy management and fault diagnosis; analytics for service improvement and consumer insights; help-desk tools to give the customer service team visibility of the entire home network to resolve issues; and tools for technicians to improve on-site service efficiency. The modular architecture allows service providers to enhance existing management platforms with HomeAssure.
ARRIS will demonstrate the ARRIS HomeAssure solution at IBC in Amsterdam from 15-19 September (Hall1, stand B19).
ARRIS International plc. (NASDAQ: ARRS) is a world leader in entertainment and communications technology. Our innovations combine hardware, software, and services across the cloud, network, and home to power TV and Internet for millions of people around the globe. The people of ARRIS collaborate with the world’s top service providers, content providers, and retailers to advance the state of our industry and pioneer tomorrow’s connected world. For more information, visit www.arris.com.
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