Commvault Extends on Industry Leading Customer Satisfaction with New Innovations in Mobile Access, Control and Automation

Singapore – Dec. 20, 2016 — Commvault (NASDAQ:
CVLT), a global leader in enterprise backup, recovery, archive and the cloud,
today announced the launch of Commvault® Mobile Advantage App and the Automated Proactive Solution System (APSS™) framework, bringing new innovations in mobile access, control and automation to customers.
The new innovations coincide with the company receiving over a 98 percent
customer satisfaction rating in its annual support and services survey review –
continuing its excellence and support in the rapidly evolving data protection
and information management market. The rating marks the sixth consecutive year
that Commvault has exceeded industry averages in performance and customer
satisfaction, enabling customers to reduce risks, lower costs, and maximize the
return on their Commvault Software investment.

“While increasing threats of
cyber-attacks, data breaches and ransomware continue to put enterprises on high
alert, having a reliable world class customer support program in place in the
event of a disaster can make all the difference to an organization’s success,”
said Laura DuBois, Vice President Enterprise Storage, Server and System
Infrastructure Software Research, IDC. “Commvault’s customer performance and
satisfaction rating compliments our own
recent survey of Commvault customers which
concluded high satisfactions levels in driving value from Commvault Solutions.
This powerful mix of technology and support gives Commvault a competitive
advantage and more importantly, gives customers the peace of mind knowing their
data is safe and protected.”

To extend
Commvault’s industry leadership in customer performance and support, the
company is bringing innovation to the Customer Support Experience with the
launch of Commvault’s Mobile Advantage App and its APSS framework, which is an integrated proactive solutions delivery
system. The framework proactively monitors and detects failure points in
Commvault environments, then intelligently maps personalized solutions that
address those issues. These free new innovations in mobile access, control and
automation represent the next generation of Commvault Support and are
indicative of the company’s dedication to provide customers an integrated
combination of people, processes and technologies to
optimize operations, meet stringent service levels, and realize the full value
of their data — regardless of time or location.

“Commvault has taken its excellent
customer support program to another level through its recent release of the
Mobile Advantage App and Proactive support available through the APSS
framework,” said Serge Bakharev, Senior Integration Specialist, Perfekt Pty Ltd, a wholly-owned
Australian company serving the Australian IT market. “While we have
always had great experiences with Commvault’s dedicated support staff, these
new solutions give us the added ability to take action on any potential issues
regardless of where we are, eliminating the need to make unnecessary support
calls and allowing us to address potential issues faster than ever by
ourselves.”

Available on all current Android and
iPhone platforms, the new Commvault Mobile Advantage app is designed to provide
customers with continuous access to powerful tools, services, and information
that give them control of their Commvault experience. Mobile Advantage is an
integrated Commvault services portal that is unique in the industry.

Based on Commvault’s
annual support and services survey review, Commvault
scored over a 98 percent customer satisfaction rating, which surpassed the
industry average of 86 percent. Also, the Commvault customer survey revealed
more than 97 percent of customers were “very satisfied.” The company
also scored 99 percent in its ability to meet service level agreement (SLA) goals
with 78% percent of tickets resolved at first level, higher than the industry
standard by 25% percent. Additionally, Commvault customer service calls were
answered in person within 19 seconds, compared to the industry average of 21-30
seconds. Commvault’s support of more than 21 languages also greatly surpasses
industry averages.

“While we are proud of our six year
streak of shattering industry averages with our world class Customer Support
and services, Commvault has never been a company to rest on its laurels and
previous successes,” said Eugene Trautwein, Vice
President, Worldwide Customer Support, Commvault. “Our new innovations around
customer access, control and automation are a testament to our unwavering commitment
to push the envelope further and elevate our worldwide customer support to
historic proportions.”

Commvault regularly surveys its
customers to determine their satisfaction with Commvault customer support and
services and compares those results to published industry benchmarks. The
results provide a “customer voice” to influence and improve Commvault’s IT
support and services priorities and initiatives. The survey spans a range of
help desk topics, including time to respond versus time to close, languages
supported, remote access, and more.

Survey feedback is compared to the
results from the 2016 HDI Support Center Practices & Salary Report by
HDI, the world’s largest IT service and technical support membership
association. Commvault benchmarks its survey results each year against HDI
industry averages.