OpenText Release 16 EP1 Enables Digital Transformation for Engagement to Insight

OpenText Enhances EIM Platform to Include New
Discovery Capabilities, Next Generation Customer Experience Management and
Secures Position as Number One EIM Cloud Provider

Singapore – November 1, 2016 – OpenText™,
a global leader in Enterprise Information Management
(EIM), today announced
Release 16 Enhancement Pack (EP1), a comprehensive, integrated digital
information platform that enables customers to digitize any business process
and manage information workflows across the digital enterprise. With the new
enhancements, OpenText continues to extend its EIM platform to enable the flow
of information from Engagement to Insight and secures its position as the
number one EIM cloud provider.

One of the new
capabilities of OpenText Release 16 further enables organizations to deepen
customer engagements through highly personalized communications and engaging
digital experiences. Organizations can digitize the entire customer journey,
while seamlessly managing an integrated information flow from engagement
through to insight, to gain a better understanding of the customer, partner or
business process. The platform offers a flexible hybrid strategy to offer
either on-premises or cloud deployments to meet a customer’s IT structure,
budget and requirements and is optimized for the OpenText Cloud

“OpenText Release 16
delivers complete and integrated
EIM that enables Engagement to Insight, allowing customers to transform their
businesses into digital businesses,” said Mark J. Barrenechea, OpenText CEO and CTO. “With newly acquired products from HP Inc. and
Recommind, OpenText continues to extend its EIM platform and the value of
customer information via purpose-built industry solutions. At the end of the
day, all businesses are information businesses, and OpenText Release 16 helps customers
to unlock the value of their information.”

“The new enhancements in
OpenText Release 16 made it an easy decision for us to upgrade,” said Markos C.
Dolopikos, principal officer, IT Department at Black Sea Trade &
Development Bank. “The new simple and responsive user interface with role-based
views provides a personalized experience which will increase user adoption
across our organization. Furthermore, document-centric workflows will enhance
internal collaboration and simplify business process automation.”

“The new user interface and custom search have proved
a big hit with users, and with Release 16 we have, in terms of corporate
search, at last found the Holy Grail,” commented Rick Quarmby, principal
knowledge management advisor for Hydro Tasmania. “OpenText’s Extended ECM
platform offers significant benefits to our organization and an end to any
confusion about where to store asset related information. It’s now becoming
crystal clear to the users, and that’s a huge win for our business.”

OpenText™ Discovery
Suite brings discovery analytics to enterprise content, to surface key
documents, contract terms, personnel with expertise, and critical early
insights. Leveraging unstructured data analytics, machine learning, and
interactive visualizations, our discovery solutions are trusted by
organizations worldwide for litigation, investigations, due diligence,
compliance, and better decision-making.

OpenText Release 16 delivers
the next generation of Customer Experience Management (CEM) to maximize
customer lifetime value. The only EIM focused digital experience solution,
OpenText Release 16 EP1 meets the broad set of content presentation and
interaction needs from marketing to customer service.

As part of OpenText
Release 16, OpenText Experience Suite features a single application in each of
the key customer experience areas including web content management (OpenText™
TeamSite), customer communications management (OpenText™ Exstream enhanced with
full real-time transactional capabilities of Communications Center), digital
asset management (OpenText™ Media Management) and customer care and support
(OpenText™ Qfiniti and OpenText™ Explore Customers can extend the Experience
Suite Platform with OpenText™ MediaBin, OpenText™ Web Experience Management,
OpenText™  Optimost and OpenText™ Experience Analytics, which continue to
receive strong investments.

“The investment and
focus OpenText is putting on its Customer Experience Management solutions is
very exciting,” said Mark Fassbender, global head of Web Optimization at
Lexis Nexis. “Marketers today invest a lot of time and effort in trying to
understand the customer journey from first contact through to renewal and
retention. By connecting reporting and insights from each key stage of the
customer journey together in an integrated solution, OpenText allows for a
better understanding of what content works best for each channel and customer
group across the whole customer lifecycle, which is pretty
awesome.”

OpenText Release 16 EP1
simplifies the delivery of core digital transformation solutions in the cloud,
starting with new ECM and Extended ECM Cloud editions enabling integration with
other leading vendor solutions. From expanded supply chain analytics solutions
to faster provisioning of web services integration, OpenText continues to
advance supply chain automation solutions, exceeding data sovereignty and
compliance requirements and offer true multi-tenant deployment across customer
communications management and marketing solutions.

“The OpenText Cloud is
the number one EIM cloud,” continued Barrenechea “With more than 1100 managed
services customers, 65,000 trading partners, 25 billion transactions and $7
trillion in commerce flowing through the OpenText Cloud, OpenText is leading
the market.”

As the strategic
foundation of the OpenText EIM portfolio, OpenText Release 16 is a single
platform that manages and analyzes the entire flow of information from customer
engagement to deep business insight. The OpenText EIM portfolio enables the
flow of information through Customer Experience Management (CEM) and Business
Network (BN); captures and orchestrates the flow of information across complex
business processes with Business Process Management (BPM); organizes and stores
all the information assets in Enterprise Content Management (ECM); adds
intelligence on information assets with Discovery; and delivers meaningful
business insights from information spread across and beyond the enterprise with
Analytics. OpenText’s EIM solutions are available for deployment on-premises,
in the cloud and in hybrid deployments. EP1 brings the following key product
enhancements to OpenText Release 16:

Deeper Ecosystem
Integration – the
OpenText Extended ECM platform bridges information silos and enhances
information flow for improved process productivity. A responsive UI, deep API
integration and built-in analytics capabilities equip customers with an
information management backbone that ties together disparate digital sources.

·  OpenText Extended ECM for Salesforce®:
Connecting the Salesforce cloud to the OpenText Extended ECM Platform presents
a single, united view across structured and unstructured data sources directly
within the Salesforce user interface.

·  SAP SuccessFactors Employee Content Management
by OpenText: Providing an accelerated process for collaborating and storing
digitized employee files allows HR business partners to focus on strategic
activities like recruiting and talent management. The solution is supported
within OpenText’s global cloud infrastructure.

Expanded Business and
Vertical Solutions – OpenText
address the specific needs of vertical industries to enable customers with a
competitive advantage in their sector, providing a flexible and highly-scalable
information solution.

·  OpenText Extended ECM for Government:
Supporting public sector organizations moving to electronic record management
and full digitization initiatives while helping those organization to comply
with local, regional and international information governance standards.

·  OpenText Fax2Mail for Healthcare: The only
cloud-based fax solution built specifically for healthcare, the solution allows
healthcare providers to focus on patients by digitizing document workflows,
including sending patient documents for review, records requests, processing
referrals and transitions of care.

·  OpenText Engineering Document
Management: Providing engineers and supporting teams with a secure,
collaborative web-based environment to create, capture, review, and manage
offers a single, authoritative repository for storing and organizing
engineering documents. Persona-driven dashboards and streamlined work processes
make finding information, increasing productivity and controlling risk more
efficient and effective.

·  OpenText Process Suite: Enables business experts
to easily create dynamic case management solutions with guidance from the new
Case Management Accelerator and expansion of the low-code development
functionality delivered in EP1. Now the “citizen developer” experiences a more
user-friendly way to build and deploy case management solutions and automate
information-centric business processes.

·  Trading Grid Analytics: Data
blending capabilities provide customers with a comprehensive view of all their
information, allowing them to quickly identify risks and opportunities based on
real-time and historical performance indicators.

EP1 is the first in the
Release 16 enhancement pack series and generally availability is expected on
October 31, 2016.