8 in 10 Singapore Businesses Adopt Agile as
part of Digital Transformation Strategy: CA Technologies Survey
part of Digital Transformation Strategy: CA Technologies Survey
Survey also found that improved digital reach and customer experience
rank among top benefits for Singapore businesses undergoing digital
transformation
rank among top benefits for Singapore businesses undergoing digital
transformation
SINGAPORE, October 13, 2016 – A new global study by CA
Technologies (NASDAQ: CA) has found that 81 percent of businesses in Singapore
have implemented Agile methodologies at scale across their organization, the
third highest percentage in the Asia Pacific & Japan (APJ) region and
slightly higher than the regional average of 80 percent. The survey – Keeping Score: Why Digital Transformation Matters – details the significant impact
digital transformation is having on enterprises, and demonstrates the strong
connection between business performance and the technologies and practices that
underpin digital transformation.
Technologies (NASDAQ: CA) has found that 81 percent of businesses in Singapore
have implemented Agile methodologies at scale across their organization, the
third highest percentage in the Asia Pacific & Japan (APJ) region and
slightly higher than the regional average of 80 percent. The survey – Keeping Score: Why Digital Transformation Matters – details the significant impact
digital transformation is having on enterprises, and demonstrates the strong
connection between business performance and the technologies and practices that
underpin digital transformation.
The survey introduces the Digital Transformation Business Impact
Scorecard (BIS), which assesses the success of enterprises’ digital
transformation initiatives. The BIS ranks countries and industries globally on
a 100-point scale based on 14 key performance indicators (KPIs), across the
categories of business agility, business growth, customer focus and operational
efficiency.
Scorecard (BIS), which assesses the success of enterprises’ digital
transformation initiatives. The BIS ranks countries and industries globally on
a 100-point scale based on 14 key performance indicators (KPIs), across the
categories of business agility, business growth, customer focus and operational
efficiency.
Digital Transformation Business Impact Scorecard (BIS)
|
|
Category
|
Key Performance Indicator
|
Business Agility
|
1. Time-to-decision/time-to-act
on new opportunities |
2. Speed to
market (time to develop/test and release new apps) |
|
Business
Growth |
3. Revenue
growth, new revenue sources |
4. Digital reach
|
|
5. Competitive
differentiation |
|
Customer
Focus |
6. Customer
experience |
7. Customer
retention |
|
8. Customer
satisfaction (NPS i.e. Net Promoter Score) |
|
Operational
Efficiency |
9. Employee
productivity |
10. Employee recruitment and retention
|
|
11. IT-related costs
|
|
12. Quality of development processes/apps (# of
defects) |
|
13. Leverage of third-party developer
innovation |
|
14. Operational or process efficiency
|
With a
score of 44, the impact driven from digital initiatives in Singapore was lower
than the global BIS average of 53. However, the survey attributed this to the
mature IT landscape of the republic, with the many legacy systems in place
making payoffs slower compared to developing counterparts like India, Thailand,
Indonesia and Malaysia.
score of 44, the impact driven from digital initiatives in Singapore was lower
than the global BIS average of 53. However, the survey attributed this to the
mature IT landscape of the republic, with the many legacy systems in place
making payoffs slower compared to developing counterparts like India, Thailand,
Indonesia and Malaysia.
“Singapore’s performance on the BIS deserves a closer look to identify
areas for improvement. It also shows the urgency for businesses to embrace
digital transformation in order to stay relevant in today’s application
economy,” said Nick Lim, vice president, ASEAN and Greater China, CA
Technologies. “The adoption of Agile practices is a good place for Singapore
businesses to start. Businesses that practice Agile development not only have
higher speed-to-market, their products and services also tend to be of higher
quality through regular testing and adjustments, and yield higher customer
satisfaction and better business engagement.”
areas for improvement. It also shows the urgency for businesses to embrace
digital transformation in order to stay relevant in today’s application
economy,” said Nick Lim, vice president, ASEAN and Greater China, CA
Technologies. “The adoption of Agile practices is a good place for Singapore
businesses to start. Businesses that practice Agile development not only have
higher speed-to-market, their products and services also tend to be of higher
quality through regular testing and adjustments, and yield higher customer
satisfaction and better business engagement.”
Respondents to the survey reported the following benefits since
undergoing digital transformation:
undergoing digital transformation:
· 70 percent report improvement in digital
reach
reach
· 63 percent report improvement in customer
experience
experience
· 35 percent increase in speed-to-market
· 32 percent increase in time-to-decision
· 30 percent improvement in customer
satisfaction
satisfaction
· 22 percent growth in new business revenue
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