6 WAYS TO HELP YOUR EMPLOYEES
WORK SMARTER, NOT HARDER
WORK SMARTER, NOT HARDER
In
recent years, online retail platforms such as Zalora have truly streamlined
their processes of browsing, checkout and payment, wooing shoppers with their
speed, efficiency and superior user experience. Consumers in Singapore now hold
speedy deliveries and seamless experiences as the standard when they shop online.
recent years, online retail platforms such as Zalora have truly streamlined
their processes of browsing, checkout and payment, wooing shoppers with their
speed, efficiency and superior user experience. Consumers in Singapore now hold
speedy deliveries and seamless experiences as the standard when they shop online.
Now, imagine if, instead of making a few
clicks and getting your stuff in a day or two, the process of purchasing your
goods online looked like this:
clicks and getting your stuff in a day or two, the process of purchasing your
goods online looked like this:
- Print
an order form - Fill
out the order form - Scan
a soft-copy of the form - Email
the form for approval - Call
to follow up on the pending approval when your email is not answered - Hope
someone doesn’t screw up as they manually key the information from the
approved order form into a spreadsheet for someone to collate into a
weekly order batch - Wait
for the weekly order to be placed.
If
this sounds familiar, you may probably have encountered such unproductive
processes in your workplace that many employees in Singapore face every day. Given
that Singapore is currently well on its way to becoming a Smart Nation – a
nation empowered by the latest in technology – it seems senseless that our
workplaces still rely so heavily on outdated tools like email, spreadsheets and
phone calls to manage our day-to-day.
this sounds familiar, you may probably have encountered such unproductive
processes in your workplace that many employees in Singapore face every day. Given
that Singapore is currently well on its way to becoming a Smart Nation – a
nation empowered by the latest in technology – it seems senseless that our
workplaces still rely so heavily on outdated tools like email, spreadsheets and
phone calls to manage our day-to-day.
By
choosing these outmoded practices, workplaces here run the risk of compromising
employee motivation levels. And along with it dies the ability to track, update
or have any meaningful visibility into internal processes.
choosing these outmoded practices, workplaces here run the risk of compromising
employee motivation levels. And along with it dies the ability to track, update
or have any meaningful visibility into internal processes.
But
how can you begin to improve or even replace these process and systems that have
already been entrenched in your business?
how can you begin to improve or even replace these process and systems that have
already been entrenched in your business?
First,
you also have to make sure that you are doing it for the right reasons which
help meet your overall business goals, day-to-day operations and core
challenges. Once you’ve established these, it’s time to choose a technology.
you also have to make sure that you are doing it for the right reasons which
help meet your overall business goals, day-to-day operations and core
challenges. Once you’ve established these, it’s time to choose a technology.
It’s
no surprise that cloud-based solutions are fast catching on in Singapore’s most
forward-looking organisations. By harnessing the power of the cloud, even small
businesses can affordably automate processes that have become unwieldy and
frankly cumbersome, allowing your employees to work smart.
no surprise that cloud-based solutions are fast catching on in Singapore’s most
forward-looking organisations. By harnessing the power of the cloud, even small
businesses can affordably automate processes that have become unwieldy and
frankly cumbersome, allowing your employees to work smart.
Here
are six ways to help your employees work smarter, not harder:
are six ways to help your employees work smarter, not harder:
- Do a reality check: Take the time to
recognize the strain on resources caused by inefficient work
processes - Introduce automation: Use automation to
help identify where time is being wasted and where processes can be
improved. Deliver automated software that is flexible and easy to
implement while providing the most self-service control and transparency
that you can - Unify the workplace: Bring multiple
departments together to simplify processes and work flow. Find department
leaders that believe in the potential for improving processes, and enlist
them as evangelists who can help cultivate a culture that finds purpose in
doing things smarter and better - Give them the right
tools: Reduce
administrative work, improve productivity
and increase time spent on strategic thinking by modernizing
the technologies being used in their daily work tasks. Suggest
modern collaboration systems
to replace emails, phone calls and spreadsheets - Inspire change: Give your
employees a vision of the change and the benefits of new technology
adoption. Most employees will quickly become advocates when new systems
are put in place that save them time and frustration. At that point, they
can turn their attention to innovation and those strategic
initiatives. - Foster relationships: Develop a mutually
beneficial relationship with your technology service provider so they can
provide you with continual support
Finally,
practice what you preach!
Be an active user yourself and advocate for the new systems that you implement
within your business and always be a champion for continual change and
innovation.
practice what you preach!
Be an active user yourself and advocate for the new systems that you implement
within your business and always be a champion for continual change and
innovation.
And
remember, a successful solution you implement in one area of your business is
likely to spread organically, with other departments or business units wanting
to jump on the bandwagon of change. Embrace it!
remember, a successful solution you implement in one area of your business is
likely to spread organically, with other departments or business units wanting
to jump on the bandwagon of change. Embrace it!
Jimmy Fitzgerald is the Vice President
of Asia Pacific and Japan at ServiceNow. The team at ServiceNow helps customers
to eliminate reliance on email, spreadsheets and other manual processes so
their employees can work smarter, not harder.
of Asia Pacific and Japan at ServiceNow. The team at ServiceNow helps customers
to eliminate reliance on email, spreadsheets and other manual processes so
their employees can work smarter, not harder.
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