Lenovo Announces ThinkPad X1
Carbon Recall
Carbon Recall
 |
| Image: Notebook Review |
SINGAPORE, 6
February, 2018 – In the
interests of public safety, and in cooperation with regulatory authorities,
Lenovo today announced the voluntary recall of ThinkPad X1 Carbon 5th
Generation notebooks
manufactured between December 2016 and October 2017. Lenovo will offer customers free-of-charge service
inspections for all recalled notebooks.
February, 2018 – In the
interests of public safety, and in cooperation with regulatory authorities,
Lenovo today announced the voluntary recall of ThinkPad X1 Carbon 5th
Generation notebooks
manufactured between December 2016 and October 2017. Lenovo will offer customers free-of-charge service
inspections for all recalled notebooks.
Lenovo advises customers to use the information
provided by Lenovo to determine if they are using one of the recalled notebooks.
provided by Lenovo to determine if they are using one of the recalled notebooks.
The affected systems can be identified by
machine type, serial number and build date.
machine type, serial number and build date.
The following machine types may be affected
by this recall:
by this recall:
|
MT
|
20HQ
|
20HR
|
20K3
|
20K4
|
|
Built between
|
12/16-10/17
|
|||
Hazard
An unfastened screw can damage the
battery causing overheating, posing a fire hazard.
battery causing overheating, posing a fire hazard.
Remedy
Customers who have ThinkPad X1 Carbon 5th
generation notebooks affected by this recall should turn off their system and
refrain from using the affected notebook until the service inspection is
complete.
generation notebooks affected by this recall should turn off their system and
refrain from using the affected notebook until the service inspection is
complete.
Sold
At
At
Direct to certain customers, through business
partners and online at Lenovo.com starting in December 2016 to October 2017.
partners and online at Lenovo.com starting in December 2016 to October 2017.
Customer Contact
Information
Information
To confirm if the ThinkPad X1 Carbon 5th Generation
laptop (Machine Types: 20HQ, 20HR, 20K3,
20K4) is affected, customers should visit the recall site https://support.lenovo.com/X1C_5GEN_RECALL and follow the instructions while using
the potentially affected laptop.
laptop (Machine Types: 20HQ, 20HR, 20K3,
20K4) is affected, customers should visit the recall site https://support.lenovo.com/X1C_5GEN_RECALL and follow the instructions while using
the potentially affected laptop.
Should customers have any further questions, please
contact Lenovo Services at 800 852 6201 or an authorized Warranty Services
Provider. Contact information for recall
support is available at https://pcsupport.lenovo.com/sg/en/supportphonelist or contact an authorized Warranty Services
Provider. When contacting a technical support representative, please advise
them the call is in reference to the ThinkPad X1 Carbon 5th Generation laptop
recall.
contact Lenovo Services at 800 852 6201 or an authorized Warranty Services
Provider. Contact information for recall
support is available at https://pcsupport.lenovo.com/sg/en/supportphonelist or contact an authorized Warranty Services
Provider. When contacting a technical support representative, please advise
them the call is in reference to the ThinkPad X1 Carbon 5th Generation laptop
recall.
Lenovo highly values our customers and regrets any
inconvenience this recall may cause.
inconvenience this recall may cause.
About Lenovo
Lenovo (HKSE: 992) (ADR: LNVGY) is a US$43
billion global Fortune 500 company and a leader in providing innovative
consumer, commercial, and data center technology. Our portfolio of
high-quality, secure products and services covers PCs (including the legendary
Think and multimode Yoga brands), workstations, servers, storage, networking,
software (including ThinkSystem and ThinkAgile solutions), smart TVs and a
family of mobile products like smartphones (including the Motorola brand),
tablets and apps. Join us on LinkedIn, follow us on Facebook or Twitter (@Lenovo) or visit us at http://www.lenovo.com/.
Lenovo (HKSE: 992) (ADR: LNVGY) is a US$43
billion global Fortune 500 company and a leader in providing innovative
consumer, commercial, and data center technology. Our portfolio of
high-quality, secure products and services covers PCs (including the legendary
Think and multimode Yoga brands), workstations, servers, storage, networking,
software (including ThinkSystem and ThinkAgile solutions), smart TVs and a
family of mobile products like smartphones (including the Motorola brand),
tablets and apps. Join us on LinkedIn, follow us on Facebook or Twitter (@Lenovo) or visit us at http://www.lenovo.com/.
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