Samsung Releases Details of Exchange/Refund Options for Galaxy Note7 Owners

Singapore, 18 October
2016 – Samsung Electronics Singapore earlier
announced the exchange or refund options for Galaxy Note7 owners and more
details on the programme are released today.

Galaxy Note7 customers
who opt to exchange their device for a Galaxy S7 edge, valued at $1,098, will
receive an additional $250 in cheque. Those who opt for a refund will receive
the full retail value of the Galaxy Note7 at $1,168 in cheque.

Both options are
available to all Galaxy Note7 customers, regardless if they purchased their
original device from telecommunication operators, consumer electronics stores,
authorised retailers, Samsung Official Store at Lazada.sg or Samsung Experience
Stores, and do not affect any pre-existing contract that the Galaxy Note7 owner
has with the telecommunication operators.

Samsung Concierge
customers who opt to exchange their Galaxy Note7 device for the Galaxy S7 edge
will have their Samsung Concierge services transferred to their Galaxy S7 edge
and updated to take effect from the date of the exchange. Samsung Concierge
customers who choose to receive a refund for their Galaxy Note7 will receive a
refund of $38 for their Samsung Concierge in cheque.

Samsung will refund
the retail value of the following original Samsung Galaxy Note7 accessories in
exchange for the return of these accessories.

–         Galaxy Note7 S View Standing Cover

–         Galaxy Note7 Clear View Cover

–         Galaxy Note7 LED View Cover

–         Galaxy Note7 Leather Cover

–         Galaxy Note7 Clear Cover

–         Galaxy Note7 Keyboard Cover

–         Galaxy Note7 Back Pack

The home delivery
service provider will verify that the returned accessories are from the list of
original Samsung Galaxy Note7 accessories before providing the refund in
cheque.

Beginning 26
October 2016 and until 6 November 2016, Galaxy Note7 customers can
visit www.samsung.com/sg/note7exchange to select their preference for an
exchange or a refund, and provide their details for a free home delivery. The
free home delivery is offered whether the Galaxy Note7 customer chooses an
exchange or a refund.

Galaxy Note7 owners
will be able to indicate the following on the website.

1)      Select Exchange or Refund

2)      Select preferred Galaxy S7 edge colour for Exchange
customers, subject to availability

3)      Select the original Samsung Galaxy Note7
accessory to be refunded

4)      Select preferred time slot from available home
delivery slots

The system will
register the transfer of Samsung Concierge service for Samsung Concierge
customers who opt for exchange, and it will register the refund for Samsung
Concierge customers who opt for refund.

Customers will need to
provide the following details when logging in to arrange for the exchange or
refund.

1)            Full name as per bank account

2)            NRIC or FIN number

3)            Mobile contact

4)            Email address

5)            Home delivery address

During the home
delivery, customers will receive the cheque(s) for the amounts due to them, in
exchange for the Galaxy Note7 device and any applicable original Samsung Galaxy
Note7 accessories to be returned.

All Galaxy Note7
customers are required to back up their data using Samsung Smart Switch (http://www.samsung.com/sg/support/smartswitch/), delete any data or other personal material
stored in the device, and reset their device ahead of the home delivery.

Samsung channel
partners can email to note7partner@samsung.com to discuss the remedy for their Galaxy
Note7 stocks.

For more information
or further assistance, consumers can visit www.samsung.com/sg/note7exchange or call 1800-SAMSUNG (7267864).