Samsung Announces
Local Galaxy Note7 Exchange Programme
Local Galaxy Note7 Exchange Programme
Singapore, 6 September 2016 – Samsung Electronics Singapore today announced the
roll-out of the Galaxy Note7 exchange programme for Singapore customers.
Following the reported cases of battery cell issues with the Galaxy Note7
device, Samsung is taking a proactive approach to organize an exchange
programme to support their Galaxy Note7 customers. The exchange programme will
provide existing Galaxy Note7 customers with a new replacement Galaxy Note7 in
exchange for their current devices.
roll-out of the Galaxy Note7 exchange programme for Singapore customers.
Following the reported cases of battery cell issues with the Galaxy Note7
device, Samsung is taking a proactive approach to organize an exchange
programme to support their Galaxy Note7 customers. The exchange programme will
provide existing Galaxy Note7 customers with a new replacement Galaxy Note7 in
exchange for their current devices.
“Samsung
is committed to our valued customers, where their safety and ongoing customer
experience is our absolute top priority,” said Eugene Goh, Vice President, IT
& Mobile, Samsung Electronics Singapore. “Our customers are important to us
and we advise them to replace their current Galaxy Note7 for a new one under
the exchange programme.”
is committed to our valued customers, where their safety and ongoing customer
experience is our absolute top priority,” said Eugene Goh, Vice President, IT
& Mobile, Samsung Electronics Singapore. “Our customers are important to us
and we advise them to replace their current Galaxy Note7 for a new one under
the exchange programme.”
Beginning 16 September to 2 October 2016, customers who
have purchased a Galaxy Note7 from any local telecommunication operators, major
consumer electronics stores, authorised mobile retailers, Samsung Experience Stores
and Samsung Lazada Singapore Online Store can exchange their current Galaxy
Note7 device for a new Galaxy Note7 in the same colour via self-collection at
the Suntec Singapore Convention & Exhibition Centre or via free home
delivery. To exchange their Galaxy Note7 device through either of the options,
consumers would be required to submit their preferred collection time slot
online at www.samsung.com/sg/note7exchange within the booking period of 9 to 25 September 2016.
have purchased a Galaxy Note7 from any local telecommunication operators, major
consumer electronics stores, authorised mobile retailers, Samsung Experience Stores
and Samsung Lazada Singapore Online Store can exchange their current Galaxy
Note7 device for a new Galaxy Note7 in the same colour via self-collection at
the Suntec Singapore Convention & Exhibition Centre or via free home
delivery. To exchange their Galaxy Note7 device through either of the options,
consumers would be required to submit their preferred collection time slot
online at www.samsung.com/sg/note7exchange within the booking period of 9 to 25 September 2016.
In the meantime, courtesy devices are available for loan
(subject to stock availability) to Galaxy Note7 customers, while they wait for
their Galaxy Note7 exchange.
(subject to stock availability) to Galaxy Note7 customers, while they wait for
their Galaxy Note7 exchange.
Galaxy
Note7 customers who participate in the exchange programme will have the
warranty period on their device extended to commence from the date of the
exchange.
Note7 customers who participate in the exchange programme will have the
warranty period on their device extended to commence from the date of the
exchange.
For more information on the Galaxy Note7 exchange programme,
updates on programme details or further assistance, consumers can visit www.samsung.com/sg/note7exchange or call 1800-SAMSUNG.
updates on programme details or further assistance, consumers can visit www.samsung.com/sg/note7exchange or call 1800-SAMSUNG.
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