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Since 3am in the morning of 15/1/2013, there have been complains of M1 mobile service outage in the West Area of Singapore. Many were affected, including me. There were times where there was even no signal to my phone at all and SMS were delayed. There was totally no 3G network and I was only able to rely on Wi-Fi at home to get online from my phone. The outage has yet to be fully resolved as of the time of writing this post.
It seems like M1's network reliability has to be questioned. 2 years ago, there was also service outage and all M1 subscribers weren't able to make calls or SMS. A few months ago, there was also an unannounced switching fault which leads to the failure or delayed SMS delivery.
From an Official Statement from M1:
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| Source: SGAG |
It seems like M1's network reliability has to be questioned. 2 years ago, there was also service outage and all M1 subscribers weren't able to make calls or SMS. A few months ago, there was also an unannounced switching fault which leads to the failure or delayed SMS delivery.
From an Official Statement from M1:
| SINGAPORE, 15 January 2013 - During a transmission equipment upgrade by one of our vendors at 3:00am this morning, a power incident at our network centre set off the gas suppression and water sprinkler systems, which in turn caused an outage to one of our mobile network switches. This affected the 3G network entities connected to the switch and resulted in the loss of 3G mobile services to some of our customers in the South-Western parts of Singapore, namely West Coast, Jurong and Tuas areas. The 2G network entities are connected to another switch and as such, were not affected. In this instance, 3G phones of affected customers will automatically switch to the 2G network. The majority of 4G phones will require customers to turn off the 4G service manually on their devices, and this will prompt the terminals to fall back to the 2G network. We have updated customers through the M1's corporate website, Facebook and hotline, and will continue to provide regular updates. To restore services, we have connected the network entities to a working switch and are conducting final stages of testing. Actual migration of traffic from the affected switch will take place progressively. "We sincerely apologise to our affected customers for the inconvenience caused, and thank them for their support, understanding and patience. Please be assured that our top priority is to resolve this issue as quickly as possible," said Karen Kooi, Chief Executive Officer, M1 Limited. "Added measures will be put in place to prevent recurrence of such incidents," added Ms Kooi. |
Singapore InfoComm Development Authority has also delved into the matter to safeguard the interest of mobile consumers. From a Facebook post, IDA stated that "M1 reported to IDA that a service outage incident occurred this morning, which affected its 3G mobile services. IDA will investigate the service outage case thoroughly under the Code of Practice for Telecommunication Service Resiliency and take the necessary actions if there is a breach of the Code."
